Senior Customer Technical Support Specialist

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🔥 0 minutes ago

🇺🇸 United States – Remote

💵 $31 - $41 / hour

⏰ Full Time

🟠 Senior

📞 Support Engineer

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Danaher Corporation

WebsiteLinkedInAll Job Openings

10,000+ employees

🧬 Biotechnology

🔬 Science

🤝 B2B

Biotechnology • Science • B2B

Danaher Corporation is a leading global life sciences and diagnostics innovator that develops and supplies instruments, technologies, software, and services to accelerate scientific research, biotechnology development, and clinical diagnostics. The company operates through businesses focused on biotechnology tools, diagnostics platforms, and life sciences products, leveraging the Danaher Business System and an acquisition-driven strategy to scale technologies and support customers across academia, pharmaceutical and biotech companies, and clinical laboratories.

📋 Description

• Provide technical support to customers through telephone and other communication methods (i.e. email, video conferencing) • Independently resolve complex and routine issues on the microbiology product line • Distinguish between hardware, reagent, and software issues • Maintain quality standards to ensure compliance • Report to the Customer Technical Support Supervisor and collaborate with the Customer Technical Support Organization (CTSO) Team

🎯 Requirements

• Bachelor's degree in biology, medical technology, medical laboratory technical, or clinical laboratory scientist • 3+ years of lab or field experience required • Ability to clearly articulate and provide directions over the phone or via email • MUST BE available to work weekend recurring basis • Previous troubleshooting experience on the autoSCAN-4, DxM WalkAway, Copan WASP, Copan WASPLab, or LabPro is a plus • Previous experience in a medical technology call center, or experience in medical laboratory, specifically Microbiology is a plus

🏖️ Benefits

• Paid time off • Medical/dental/vision insurance • 401(k) • Bonus/incentive pay • Flexible remote working arrangements