Product Support Analyst

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🏄 California – Remote

🏄 California – Remote

💵 $90k - $125k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

📞 Support Engineer

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Integrated Data Services

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 1997

🤝 B2B

🏢 Enterprise

B2B • Enterprise • Software

Integrated Data Services is a highly experienced provider of innovative information systems and support services, primarily serving the Federal Government since 1997. The company specializes in software application development, business intelligence, data analytics, and program management solutions, notably its flagship product, CCaR™, which is utilized by various branches of the Department of Defense and federal agencies. Integrated Data Services is dedicated to enhancing operational efficiency through tailored enterprise applications and user-centered designs, ensuring that their clients are equipped with robust tools for decision making and program oversight.

📋 Description

• Lead and manage software deployments, implementations, training, technical writing and other software product support functions • Plan, analyze, schedule and implement PMRT software products for diverse government environments • Analyze usage of PMRT software products for existing customers to ensure maximum relevant utilization • Develop and maintain training plans for all PMRT software products • Structure formal on-site and virtual customer training sessions for specific role certifications • Conduct on-line training covering new user basics as well as more complex and in-depth functions • Maintain PMRT on-line help files with new functions as well as changes to existing functions • Manage the PMRT help desk by providing immediate telephone and email assistance to users • Liaise with the software development team to record anomalies and correct reported outages • Maintain continuous awareness of PMRT software design, development, and release activities to ensure all training, documentation, and support products are accurate, complete, and aligned with current system functionality

🎯 Requirements

• Minimum of four (4) years of government acquisition, finance or financial management, program management or related experience within a Department of Defense (DoD) organization • Ability to collaborate and communicate with technical and non-technical personnel within the organization • Ability to collaborate and communicate with customers and the software end-users • Extremely strong written and verbal communication skills • Strong problem-solving and motivational skills • Critical thinker, expected to speak out and defend views • Experience with IDS products including: CCaR and PMRT is desired • Experience with DoD finance, contracting, acquisition and logistics systems is desired • Bachelor's degree from an accredited college or university in business management, engineering, computer science, mathematics, economics or other related discipline • Four (4) or more years of equivalent work experience may be considered in lieu of education

🏖️ Benefits

• Health insurance • Dental insurance • Vision insurance • Disability insurance • AD&D insurance • Life insurance plans for employees • Flexible spending accounts • Voluntary life insurance • Supplemental insurance plans • Eleven (11) paid holidays • Generous PTO accruals starting at three (3) weeks per year • 401(k) safe harbor contribution upon eligibility • Generous employee referral bonuses