Network Support Technician

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🐊 Florida – Remote

🐊 Florida – Remote

💵 $90k - $130k / year

⏰ Full Time

🟠 Senior

🔴 Lead

📞 Support Engineer

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

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Sherpa

WebsiteLinkedInAll Job Openings

11 - 50 employees

🤖 Artificial Intelligence

🤝 B2B

Artificial Intelligence • B2B • Marketing

Sherpa is a leading provider of data-driven insights and partner marketing solutions for global technology firms. Leveraging its proprietary EdisonAI platform, Sherpa empowers companies to optimize their partner ecosystems, enhance partner recruitment, and drive marketing campaigns with precision. By focusing on strategic partner engagement and activation, Sherpa helps organizations build long-term, revenue-driving partnerships. With a comprehensive suite of marketing programs and tools, Sherpa guides businesses through their partner-related challenges, enabling smarter marketing strategies and improved ROI.

📋 Description

• Provide Tier I/II technical support for Watchtower customers and end users • Troubleshoot hardware, software, network, and mobile device issues across multiple environments • Support Android, iOS, Windows, and Linux operating systems • Diagnose and resolve Mobile Device Management (MDM) enrollment, configuration, compliance, and connectivity issues • Analyze system logs and identify root causes of technical problems • Escalate complex issues to engineering teams while maintaining customer ownership and communication • Monitor support ticket queues and ensure timely resolution of customer issues • Collaborate with Air Force base personnel and government stakeholders to understand site-specific operational requirements

🎯 Requirements

• Bachelor's Degree (BA/BS) in Information Technology, Computer Science, Cybersecurity, Network Engineering, Electronics, Communications, or related field • Minimum of 10 years of experience in Network Engineering, Systems Administration, Technical Support, Tactical Communications, Deployment Operations, or related technical disciplines • Minimum of 3 years supporting Department of Defense, Federal Government, or military communications environments • CompTIA Security+ CE certification or equivalent certification that satisfies DoD 8570/8140 workforce requirements • AWS Certified Cloud Practitioner certification (required)

🏖️ Benefits

• We offer a competitive benefits package covering the cost of medical for you and your family • We also offer dental, vision, health and wellness benefits • A generous retirement savings plan • Generous PTO policy to balance work and personal life