Support Engineer

🔥 7 minutes ago

☕ Washington – Remote

☕ Washington – Remote

💵 $70.3k - $103k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

📞 Support Engineer

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Solenis

WebsiteLinkedInAll Job Openings

10,000+ employees

⚡ Energy

🔬 Science

Energy • Science • Manufacturing

Solenis is a leading provider of specialty chemical solutions and services aimed at improving industrial operations and sustainability practices. The company serves various markets, including food & beverage processing, agriculture, pulp & paper, and oil & gas. Solenis is known for its innovative chemistries, advanced monitoring and control systems, and expert support, which enhance operational efficiencies and sustainability for its clients. With a focus on water treatment and process improvements, Solenis helps industries reduce costs, improve productivity, and attain environmental goals through bespoke solutions and consulting services.

📋 Description

• Serve as the primary on-site representative of Solenis to one of the largest refinery customers in Washington State • Build and maintain strong customer relationships to understand operational needs and long-term objectives • Lead strategic account planning, performance reviews, and value‑delivery presentations • Oversee and optimize Solenis water treatment programs across: Boiler systems, Cooling towers, Wastewater treatment • Conduct routine system audits, data reviews, and performance monitoring to ensure program effectiveness • Troubleshoot system challenges and identify continuous‑improvement opportunities • Provide regular on-site presence, technical recommendations, and operational support • Collaborate with Solenis application specialists and technical resources to resolve complex issues • Document treatment performance, deviations, and corrective actions • Identify value‑added opportunities to expand Solenis product and service offerings • Manage contract renewals, pricing discussions, and proposal development • Track account performance against revenue and profitability targets

🎯 Requirements

• Minimum 3 years of hands-on water treatment experience specifically in: Boiler water chemistry, Cooling water systems, Wastewater treatment processes • Strong technical troubleshooting and problem‑solving abilities • Excellent communication skills with ability to interface at all organizational levels • Valid driver’s license and ability to work safely inside an industrial refinery environment • Experience working with large industrial customers (refining, petrochemical, or power) preferred • Background with water treatment chemical programs or service management preferred • Bachelor’s degree in Chemistry, Chemical Engineering, Environmental Science, or related field preferred

🏖️ Benefits

• Competitive compensation and bonus structure • Comprehensive benefits package • Professional development and industry-leading training • Opportunity to work directly with a major strategic customer • Strong culture of innovation, safety, and teamwork