Technical Support Engineer – Kubernetes, Openstack

🔥 20 minutes ago

🌲 Oregon – Remote

🌲 Oregon – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

📞 Support Engineer

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Mirantis

WebsiteLinkedInAll Job Openings

501 - 1000 employees

🏢 Enterprise

☁️ SaaS

Cloud Computing • Enterprise • SaaS

Mirantis is a company that specializes in container management and cloud infrastructure solutions. It offers a range of products, including Mirantis Kubernetes Engine (MKE), Mirantis OpenStack for Kubernetes (MOSK), and Mirantis Container Cloud (MCC), which provide enterprise-level Kubernetes and container management platforms. Mirantis also develops tools for secure software supply chains, such as the Mirantis Container Runtime (MCR) and Mirantis Secure Registry (MSR). As an advocate for open source technologies, Mirantis supports various projects and provides resources like Lens Desktop, a popular Kubernetes IDE, and technical support for enterprises adopting cloud-native technologies. Their solutions cater to sectors such as public services, financial services, and broader SaaS and technology services industries.

📋 Description

• Proactively/Reactively troubleshoot customer environments based on Linux, OpenStack, Kubernetes, networking and other cloud technologies, detect, report and resolve issues. • Alert Management. • Learn and troubleshoot MOSK (Mirantis Openstack on Kubernetes) • Resolve and Handle/Triage IaaS related needs in customer datacenters. • Reproduce customer issues in labs where needed, confirm bug reports, provide detailed information to the development team. • Work closely with the development team: discuss customer issues, suggest improvements, fix product bugs, etc. • Own escalations end-to-end by routing issues to the appropriate teams, including OpenStack/ceph storage, networking, hardware, and infrastructure, and product engineering while maintaining accountability and follow-through. • Participate in weekend on call rotation and holiday coverage • Communicate urgently, clearly, and in detail with customers during incidents via email and remote session, providing accurate status updates and guiding them through troubleshooting and resolution • Work with AI tools to increase efficiency and problem solving tasks for customers. • Troubleshooting server issues- DCOPs issues, Firmware upgrading, Iso, OS, Dell, Lenovo, ST Micro • Work to troubleshoot any DC networking asks/upgrades, triaging where applicable.

🎯 Requirements

• High School diploma or equivalent required, four year college degree preferred or work history equivalent (3+ years technical customer support in IaaS, SaaS Technologies) • Knowledge of OpenStack, Neutron, Kubernetes and object storage principles • Strong English speaking and writing ability required • Expert Linux system administration and troubleshooting skills • DCOPs experience, Firmware upgrades, Iso, OS, Dell, Lenovo, ST Micro • Networking - tools / Netbox, LibraNMS, Verity, Tailscale, experience with troubleshooting network issues - Vlans, ports, spine/leaf config, change management, Fortinet, Cisco, Juniper • Python, scripting experience, automation concepts • Understanding of networking concepts and protocols • Alert management experience, Standard Operating Procedure generation (SOP) • Change Management experience • Good knowledge of virtualization solutions (libvirt, KVM, VMware) • Good knowledge of network and distributed storage solutions.

🏖️ Benefits

• Work with an established Silicon Valley leader in the cloud infrastructure industry; • Work with exceptionally passionate, talented and engaging colleagues, helping Fortune 500 and Global 2000 customers implement next-generation cloud technologies; • Be a part of cutting-edge, open-source innovation; • Thrive in the high-energy environment of a young company where openness, collaboration, risk-taking, and continuous growth are valued; • Professional development and training; • Attend conferences and working groups; • Company outings, happy hours, hackathons, and tech talks; • Receive a competitive compensation package with a strong benefits plan.