Technical Support Specialist, Cold Side

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🐊 Florida, Ohio, +5 more states – Remote

🐊 Florida – Remote 🏈 Ohio – Remote 🌴 South Carolina – Remote 🤠 Texas – Remote ⚔️ Virginia – Remote ⛰️ West Virginia – Remote 🧀 Wisconsin – Remote

💵 $26 / hour

⏰ Full Time

🟡 Mid-level

🟠 Senior

📞 Support Engineer

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Parts Town

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1001 - 5000 employees

💰 Private Equity Round on 2021-11

Parts Town was built from the ground up in 1987 with a team of just 5 people. The goal – to reinvent the restaurant equipment parts industry. 35 years later, we’re one of the fastest growing parts distributors in the foodservice equipment industry and have 1000+ team members who support national and international customers.

📋 Description

• Provide exceptional customer service, effectively communicating equipment information and troubleshooting solutions in a friendly and professional manner • Provide technical support to end users and field technicians over the phone and/or via email (30+ cases per day) • Utilize equipment manuals, wiring diagrams, and parts listings to diagnose and resolve equipment issues • Maintain all customer call information into a company database to better assist future inquiries • Work closely with manufacturers to recommend engineering changes and document equipment/component failure rates

🎯 Requirements

• Experience in electric/gas appliance repair, refrigeration, or HVAC (or relevant training/schooling) • Proficient in English (both written and verbal) • Quality, high-speed internet connection at home • Confident using a computer and navigating programs such as MS Word & Outlook • Passionate about troubleshooting and finding innovative solutions to difficult problems • Ability to multitask and thrive in a fast-paced, team-oriented atmosphere • Available to work an 8-hour shift M-F between 7:00 AM - 7:00 PM (CST) / 8:00 AM - 8:00 PM (EST) with flexibility as needed

🏖️ Benefits

• Quarterly profit-sharing bonus • Remote work schedule • Team member appreciation events and recognition programs • Volunteer opportunities • Monthly IT stipend • Casual dress code • On-demand pay options: Access your pay as you earn it, to cover unexpected or even everyday expenses • All the traditional benefits like health insurance, 401k/401k match, employee assistance programs and time away