Customer Success Partner – Enterprise

🔥 0 minutes ago

🇺🇸 United States – Remote

💵 $102k / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

🏆 Customer Success

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Dandy

WebsiteLinkedInAll Job Openings

501 - 1000 employees

🏥 Healthcare

💼 Consulting

🏭 Manufacturing

Healthcare • Consulting • Manufacturing

Dandy is a digital dental laboratory revolutionizing how dental practices scan, order, and collaborate on lab work. Dandy provides innovative technologies like intraoral scanners and digital workflows to thousands of dental practices, enhancing patient care and practice efficiency. The company offers a range of dental services and products, including crowns, dentures, and sleep apnea devices, with a focus on precision and fast turnaround times. Dandy's advanced digital dental technology supports real-time communication and design approvals, enabling dental professionals to deliver consistent, high-quality restorations and improve patient experiences.

📋 Description

• Own the day-to-day relationship and performance management of child accounts within our enterprise and strategic DSO customers. • Act as the primary point of contact for designated practices, building trust and rapport with both clinical and non-clinical stakeholders. • Support Enterprise Account Managers in driving retention and satisfaction across the broader DSO relationship. • Monitor customer health using Salesforce and other data tools; proactively reach out to accounts with declining order volume or engagement. • Triage escalations from child accounts, resolving root causes and ensuring client issues are fully addressed. • Maintain high attention to detail and responsiveness to ensure a best-in-class customer experience. • Assist in tracking key account metrics, preparing performance reports, and identifying trends to inform account strategies. • Work with clients to ensure optimal adoption and utilization of Dandy Dental Labs' full suite of products and services. • Identify expansion opportunities within child accounts and collaborate with AMs to execute. • Execute targeted outreach and campaigns to increase retention, engagement, and customer satisfaction. • Use data and performance trends to recommend and implement account strategies that reduce churn risk. • Gather client feedback and relay it to relevant internal teams for product and service improvement.

🎯 Requirements

• Bachelor's degree in Business Administration, Marketing, or a related field. • 1-2 years of experience in account management, customer success, or a client-facing role, preferably within a B2B environment. • Excellent verbal and written communication skills, with the ability to articulate complex information clearly and concisely. • Strong interpersonal skills with a proven ability to build rapport and trust with clients. • Proactive problem-solver with a keen attention to detail and a customer-centric approach. • Comfortable learning and navigating new software platforms and digital tools. • Highly organized and able to manage multiple tasks and priorities effectively in a fast paced environment. • Ability to work collaboratively within a team.

🏖️ Benefits

• Competitive salary and benefits package. • Opportunity to work with a dynamic and innovative team in a rapidly growing industry. • Professional development and growth opportunities. • A collaborative and supportive work environment. • The chance to make a significant impact on the success of our enterprise clients.