Client Engagement Specialist

Job not on LinkedIn

🕒 July 31

🏈 Alabama, Florida, +7 more states – Remote

🏈 Alabama – Remote 🐊 Florida – Remote 🌽 Illinois – Remote 🌾 Iowa – Remote ⚜️ Louisiana – Remote 🌪️ Oklahoma – Remote ❄️ Minnesota – Remote 🏰 Missouri – Remote 🧀 Wisconsin – Remote

⏰ Full Time

🟢 Junior

🏆 Customer Success

🚫👨‍🎓 No degree required

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 54%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Convatec

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

Founded 1978

🏥 Healthcare

💼 Consulting

🍽️ Food & Beverage

Healthcare • Consulting • Food & Beverage

Convatec is a global medical products and technologies company focused on therapies for the management of chronic conditions. Convatec leads in advanced wound care, ostomy care, continence care, and infusion care. The company is known for its innovative solutions like Hydrofiber® Technology and FeelClean Technology™, which enhance patient outcomes by improving comfort and care in conditions such as stoma and wound management. With a holistic approach, Convatec offers products and support programs through platforms like me+, aiming to empower individuals to live confidently with their conditions.

📋 Description

• Foster interest in Convatec products through dialogue with patients via the phone • Provide positive customer service, life-improving advice, and solutions using a structured approach with the goal of capturing sales • Plan and prioritize time and sales/support activities to maximize opportunities to achieve revenue goals • Execute a high volume of outbound and inbound calls to follow up on consumer samples and campaign-generated leads • Identify customer needs and present tailored product information • Handle inbound and outbound phone calls regarding product and customer service issues • Collaborate with additional me+ resources to ensure a thorough consultative experience • Meet and exceed monthly efficiency, activity, and sales targets/goals • Ensure customer interactions comply with established guidelines and regulations • Develop deep understanding of Convatec’s product range and competitive market dynamics • Provide campaign feedback and consumer insights to the marketing team • Operate computer-based contact and database management programs • Complete customer profiles, post-call notes, sample activities, literature fulfillment requests, and follow-up steps • Participate in team development activities and receive coaching and training • Convey a positive and professional phone image • Support the Team Supervisor on miscellaneous projects and perform other duties as assigned

🎯 Requirements

• Proven track record of call center experience and/or sales from tele-sales and/or indirect sales activities • Experience working structured and efficiently with inbound/outbound campaigns • Demonstrated ability and willingness to try new processes introduced by team Manager/Supervisor and provide feedback • Proven ability to conduct structured conversations, troubleshoot, and provide consumer-focused solutions • Excellent verbal and written communication skills • Excellent phone etiquette • Competitive drive for sales achievement, with an understanding of the importance of ‘caring while selling’ in the healthcare industry • Exceptional patience and empathy to effectively address consumer needs and concerns • Strong ability to provide clear, concise processes and procedures along with step-by-step direction and advice • Strong listening skills and ability to use effective questioning and probing that will lead to a successful resolution, sale, and an overall exceptional customer experience • Results-oriented and outgoing in character with a natural skill in building rapport and engaging in conversations that lead to results • Ability and willingness to precisely follow instructions and guidelines provided • Strong level of compassion and empathy for ostomy end consumers • Strong team player • High School Diploma/GED required • 1+ years of sales/customer service experience • Bilingual in English/Spanish (preferred) • Associates or Bachelor’s degree (preferred) • Previous experience in healthcare or customer service (preferred) • Sales experience (preferred)

🏖️ Benefits

• Sales incentive plan • Coaching and training with colleagues regularly