Customer Success Team Lead, Enterprise

Job not on LinkedIn

🔥 6 minutes ago

🇺🇸 United States – Remote

💵 $120k / year

⏰ Full Time

🟠 Senior

🏆 Customer Success

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Dandy

WebsiteLinkedInAll Job Openings

501 - 1000 employees

🏥 Healthcare

💼 Consulting

🏭 Manufacturing

Healthcare • Consulting • Manufacturing

Dandy is a digital dental laboratory revolutionizing how dental practices scan, order, and collaborate on lab work. Dandy provides innovative technologies like intraoral scanners and digital workflows to thousands of dental practices, enhancing patient care and practice efficiency. The company offers a range of dental services and products, including crowns, dentures, and sleep apnea devices, with a focus on precision and fast turnaround times. Dandy's advanced digital dental technology supports real-time communication and design approvals, enabling dental professionals to deliver consistent, high-quality restorations and improve patient experiences.

📋 Description

• Lead, coach, and develop a team of Client Success Partners supporting enterprise and strategic DSO customers • Set clear performance expectations, monitor KPIs, and provide ongoing feedback and mentorship • Foster a high-performance, customer-centric culture focused on accountability and continuous improvement • Oversee the health and performance of child accounts across enterprise customers • Support escalated customer interactions and serve as a senior point of contact for critical issues • Drive retention and expansion across enterprise child accounts • Monitor team and account-level performance metrics, identifying trends and risks

🎯 Requirements

• Bachelor's degree in Business Administration, Marketing, or a related field • 3–5+ years of experience in customer success, account management, or a client-facing role, with at least 1–2 years in a leadership capacity. Experience in the dental industry or healthcare technology is a plus • Proven ability to lead and develop high-performing teams • Excellent verbal and written communication skills • Strong ability to build rapport and trust with stakeholders • Strategic thinker with a proactive, solution-oriented mindset • Comfortable using tools such as Salesforce to drive decisions • Highly organized with the ability to manage competing priorities • Collaborative leader who thrives in cross-functional environments

🏖️ Benefits

• Competitive salary and benefits package • Opportunity to work with a dynamic and innovative team in a rapidly growing industry • Professional development and growth opportunities • A collaborative and supportive work environment • The chance to make a significant impact on the success of our enterprise clients