Training Lead

🔥 16 minutes ago

🇺🇸 United States – Remote

⏰ Full Time

🟠 Senior

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Dandy

WebsiteLinkedInAll Job Openings

501 - 1000 employees

🏥 Healthcare

💼 Consulting

🏭 Manufacturing

Healthcare • Consulting • Manufacturing

Dandy is a digital dental laboratory revolutionizing how dental practices scan, order, and collaborate on lab work. Dandy provides innovative technologies like intraoral scanners and digital workflows to thousands of dental practices, enhancing patient care and practice efficiency. The company offers a range of dental services and products, including crowns, dentures, and sleep apnea devices, with a focus on precision and fast turnaround times. Dandy's advanced digital dental technology supports real-time communication and design approvals, enabling dental professionals to deliver consistent, high-quality restorations and improve patient experiences.

📋 Description

• Supervise and coach a team of Trainers responsible for delivering an exceptional onboarding experience to customers. • Host regular 1:1s to provide feedback, review performance metrics (KPIs), and support team members' professional growth. • Build and implement a Quality Assurance (QA) strategy to audit performance, provide actionable feedback, and drive continuous improvement. • Foster a positive, collaborative team environment that prioritises customer success and operational excellence. • Develop and execute enablement strategies to enhance team skills, knowledge, and performance, ensuring Trainers are equipped to deliver a best-in-class onboarding experience. • Manage team schedules, including PTO and holiday coverage, to ensure seamless operations. • Identify operational bottlenecks, propose scalable solutions, and collaborate with cross-functional teams to implement improvements. • Develop, maintain, and optimise Standard Operating Procedures (SOPs) to ensure consistency, efficiency, and scalability. • Resolve recurring tooling issues in systems like Salesforce, SFDC Scheduler, Zendesk, and Portal by partnering with technical teams. • Identify opportunities to enhance training content and resources, collaborating with cross-functional teams to ensure alignment and continuous improvement. • Analyse team and customer performance data to inform decision-making and improve the onboarding process. • Execute training strategies that align with company goals and maximise the team’s capacity and impact. • Act as an escalation point for complex customer issues, ensuring timely resolution and excellent service delivery.

🎯 Requirements

• 3+ years of professional experience in fast-paced environments such as startups, consulting, or tech. • 2+ years of direct people management experience as a titled manager, leading small teams in a dynamic business setting. • Proven ability to manage and develop a team, driving measurable performance improvements. • A hands-on problem solver with a passion for customer success and operational efficiency. • Strong communication and collaboration skills, with the ability to work effectively across teams. • Comfort operating in ambiguous, high-velocity environments with a proactive and resourceful approach. • Intellectual curiosity and a data-driven mindset, with the ability to analyze performance metrics and implement improvements.

🏖️ Benefits

• healthcare • dental • mental health support • parental planning resources • retirement savings options • generous paid time off