Customer Implementation Manager

🔥 0 minutes ago

🌽 Illinois – Remote

🌽 Illinois – Remote

💵 $75.3k - $90.1k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🛠️ Implementation Specialist

👻 Ghost score 1%

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Daniels Health

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 1999

🏥 Healthcare

⚕️ Healthcare Insurance

Healthcare • Healthcare Insurance • Sustainability

Daniels Health is a company that specializes in providing medical waste disposal solutions. With over 20 years of experience, Daniels Health is an industry leader in sustainable container design and robotic washing technology, focusing on safety, infection control, and environmental sustainability in healthcare settings. Their comprehensive waste management services include disposal solutions for medical waste, sharps, chemotherapy, pharmaceutical waste, and hazardous substances. Serving a wide range of healthcare facilities, from small clinics to large hospitals, Daniels Health is committed to minimizing risk, enhancing safety, streamlining processes, and ensuring compliance with regulations while promoting environmental sustainability.

📋 Description

• Lead end-to-end customer implementations from project handoff through installation, go-live, and transition to ongoing support • Serve as the primary point of contact and project lead for customers throughout the implementation lifecycle • Develop and maintain project plans, including scope, milestones, timelines, deliverables, dependencies, and risks • Facilitate customer kickoffs, implementation meetings, readiness reviews, and post-launch follow-up activities • Coordinate cross-functional teams including Sales, Account Management, Operations, Supply Chain, Installation, Technology, Clinical Education, Training, and Client Success • Drive accountability for project deliverables, action items, and deadlines across internal and external stakeholders • Monitor implementation progress, proactively identify risks, and develop mitigation plans to keep projects on track • Maintain project documentation, status reports, risk logs, action plans, and launch readiness materials • Manage scope changes and ensure implementation requirements are documented and communicated effectively • Identify opportunities to improve implementation processes, tools, workflows, and the overall customer experience • Work with external stakeholders and internal teams including Sales, Account Management, Supply Chain, Installation, Field Services, Plant Operations, and Clinical Education • Schedule and lead internal implementation meetings and drive clear communication throughout the process

🎯 Requirements

• Bachelor's degree or equivalent combination of education and experience • Experience managing customer implementations, onboarding programs, client delivery initiatives, operations projects, or related project management activities • Experience in healthcare, healthcare services, health technology, clinical operations, medical waste, or another regulated industry • Proven success leading complex, cross-functional implementation or deployment projects • Strong project management skills, including planning, dependency tracking, risk management, issue resolution, change control, and status reporting • Experience using project management platforms, CRM systems such as Salesforce, and collaboration tools • Exceptional organizational skills with strong attention to detail and follow-through • Ability to work independently, prioritize competing demands, and make sound decisions in a dynamic environment • Strong communication and stakeholder management skills with the ability to influence without direct authority • Background checks and drug testing are part of the post-offer hiring process

🏖️ Benefits

• Job stability as an essential, non-seasonal, recession-proof healthcare service • Medical, Dental, and Vision Insurance effective on Day One • Paid Short-Term Disability • Company-sponsored Life Insurance • Voluntary Long-Term Disability and Accident Insurance • 401K matching plan: 50% employer match on up to 6% contribution, with up to 3% employer contribution, 5-year vesting schedule, and no waiting period on the match • Full-time, 40 hours per week, with long-term career potential • Mission-driven work improving healthcare safety and sustainability through medical waste management • Opportunities to expand skills in leadership, data analysis, and cross-functional collaboration