Implementation Specialist

🔥 12 hours ago

🏄 California – Remote

🏄 California – Remote

💵 $85k - $113.3k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🛠️ Implementation Specialist

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

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First American

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1889

🏠 Real Estate

💸 Finance

🏢 Enterprise

Real Estate • Finance • Enterprise

First American is a historical company that has been operating since 1889, evolving into a $9 billion organization with over 20,000 employees and more than 700 offices worldwide. The company provides a range of products and services that assist homebuyers, sellers, businesses, and investors in the real estate market. With a strong focus on employee engagement and culture, First American emphasizes innovation, technology, and community involvement, driving transformation within the real estate industry.

📋 Description

• Coordinate implementation activities across the lifecycle, including readiness, launch, hyper care, stabilization, and transition to ongoing operations • Partner with business and technical teams to align implementation plans, activities, dependencies, milestones, and responsibilities • Maintain implementation plans, playbooks, tools, documentation, and established readiness and transition criteria • Establish and support cross-functional operating cadences for implementation coordination, issue resolution, escalation, and decision-making • Identify and track risks, issues, blockers, and dependencies; ensure appropriate ownership, action planning, escalation, and follow-through • Monitor implementation, adoption, support, and operational performance indicators to assess rollout health and identify emerging concerns • Synthesize operational data, stakeholder feedback, and implementation observations to identify trends and areas requiring attention • Develop concise status reporting providing stakeholders and leaders visibility into implementation progress, risks, issues, trends, and required decisions • Facilitate cross-functional problem solving and coordinate timely communication of critical information to appropriate stakeholders • Capture lessons learned and identify opportunities to improve and standardize implementation processes, tools, and practices across future rollout activities • Perform other duties as assigned

🎯 Requirements

• Bachelor’s degree or equivalent combination of education and experience • Typically 4+ years of related experience • Experience in implementation, program or project management, business operations, operational readiness, deployment, or a related field • Experience coordinating complex initiatives across multiple business and technical teams • Experience identifying and managing project or implementation risks, issues, dependencies, actions, and escalations • Experience supporting enterprise technology, platform, process, or operating-model implementations preferred • Experience with go-live, hyper care, stabilization, adoption, or large-scale implementation activities preferred • Strong organizational and project coordination skills • Strong analytical and problem-solving skills • Ability to interpret operational data, identify trends, and translate information into action • Ability to synthesize complex information and communicate key findings, risks, and priorities clearly to different audiences • Strong written and verbal communication skills • Ability to build effective cross-functional relationships and influence outcomes without direct authority • Ability to identify risks and issues proactively and facilitate appropriate resolution and escalation • Knowledge of implementation, operational readiness, adoption, and stabilization practices • Familiarity with dashboards, key performance indicators, and operational performance reporting • Ability to work effectively across business, Product, Technology, Support, Training, and Change Management functions • Ability to adapt and remain effective in fast-paced, evolving environments

🏖️ Benefits

• Medical insurance • Dental insurance • Vision insurance • 401k • PTO/paid sick leave • Employee stock purchase plan • Inclusive workplace culture • Equal opportunity employer