Implementation Specialist

🔥 14 hours ago

🇺🇸 United States – Remote

💵 $66.5k - $76.5k / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

🛠️ Implementation Specialist

🚫👨‍🎓 No degree required

👻 Ghost score 0%

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Ooma, Inc.

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2004

🏨 Hospitality

🏥 Healthcare

📣 Marketing

💰 $5.1M Venture Round on 2015-05

Hospitality • Healthcare • Marketing

Ooma, Inc. is a company that provides advanced communications and collaboration solutions, with a focus on delivering business phone systems, enterprise communications, and internet service solutions. Ooma offers affordable pricing plans for both small businesses and residential customers, including home phone and security systems. The company provides customizable business phone, video, and messaging solutions, as well as POTS line replacement options. Ooma serves various industries like hospitality, dental, and real estate and offers free equipment with certain service packages.

📋 Description

• Serve as the customer-facing voice for Ooma Enterprise, providing consistent, prompt, and high-quality customer service • Project manage and oversee the entire onboarding process, including provisioning, installation, and configuration of Ooma Enterprise products • Guide new customers through the established onboarding process • Troubleshoot, resolve, and/or escalate customer technical issues • Set customer expectations, communicate internally to keep tasks on schedule, and suggest ways to mitigate risks and avoid delays • Liaise with internal teams such as Sales and Engineering to complete projects on time and to specification • Leverage opportunities to introduce new products and services

🎯 Requirements

• 2+ years Technical Customer Success or Implementation Specialist experience, with a strong preference in a SaaS or Customer Service Call Center environment • Knowledge of networking fundamentals (TCP/IP, DHCP, VPN) • Exceptional communication and presentation skills • Hands-on experience with inside/house wiring, structured cabling, low-voltage wiring, telecom installations, or network cabling preferred • Project and client management experience is an asset • Strong analytical, problem solving and coordinating skills to solve problems and make decisions • Ability to manage several concurrent tasks and switch priorities on the fly while maintaining a calm demeanor in a fast-paced environment • Goal-oriented self-starter with a service-oriented mindset who can work independently as well as in a team environment • Proven history of previous successes in a setting where minimal direction is provided • Excellent time management, organizational, problem solving, and analytical skills • Strong aptitude for technology and ability/desire to learn new software, including utilizing AI to improve day to day work

🏖️ Benefits

• Comprehensive Medical/Dental/Vision insurance for you and eligible dependents • HMO, PPO’s or a PPO with a HDHP, including HSA, which Ooma helps fund • Employer Paid Income Protection Benefits (Basic Life and AD&D, Short- and Long-term disability) • FSA Healthcare & Dependent Care • Commuter Benefits • Voluntary Accident, Critical Illness, Hospital Indemnity and Legal • 401(k), including employer match, and Roth • Employee Stock Purchase Plan (ESPP) • Paid Time off, Sick Time, as well as corporate holidays observed • Employee Assistance Program • Life Balance benefits with Travel Assistance Services and Identity Theft • Additional Benefits include a Discount Program, Credit Union, Medicare Assistance, etc • Competitive compensation and generous company perks