Patient Access Specialist – Implementation and Optimization

🔥 4 minutes ago

🤠 Texas – Remote

🤠 Texas – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🛠️ Implementation Specialist

👻 Ghost score 10%

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Intuitive Health

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2017

🏥 Healthcare

🏨 Hospitality

💼 Consulting

Healthcare • Hospitality • Consulting

Intuitive Health is a healthcare company that partners with hospitals and health systems to develop and operate combined emergency room (ER) and urgent care (UC) facilities using a hybrid ER/UC model. Their model aims to expand market presence, improve payer mix and referral volume, relieve overutilized emergency departments, and shift systems toward value-based care. They offer data-driven site selection, proprietary real estate and payer mix analysis, operational scaling, and business sustainability services. Intuitive Health emphasizes improving access, patient satisfaction, patient retention (with higher revisits), and financial performance for partners; they report 20+ health system partners, 1,000,000+ patient visits per year, 100+ facilities opened and in development, and a 73 NPS average. They are headquartered in Plano, TX and target health systems seeking to implement hybrid ER+UC facilities.

📋 Description

• Lead execution of patient access implementation for new-site openings and complete readiness milestones before go-live • Manage post-go-live stabilization, including workflow reinforcement, staff coaching, and oversight of early performance indicators during the first 90 days • Verify the accuracy and completeness of health system partner registration processes and required documentation • Conduct structured operational reviews (“Deep Dive” projects) assessing workflow execution, performance, and compliance • Develop and implement targeted action plans with site leadership and track progress through resolution • Analyze site-level patient access metrics and deliver performance summaries to the Director • Deploy and sustain standardized patient access workflows, tools, and documentation • Identify operational risks or system gaps, escalate findings, and propose solutions with follow-up tracking • Reinforce compliance workflows related to EMTALA, CMS, HIPAA, and hospital partner standards • Maintain implementation and performance trackers covering deliverables, timelines, barriers, and follow-up actions • Develop or contribute to training materials supporting patient access performance and point-of-service collections • Provide regular implementation and performance updates to the Director • Travel approximately 30% across multiple states, with onsite support during go-live and performance initiatives

🎯 Requirements

• High School Diploma or GED required • College degree preferred • Minimum of 3 years of patient access experience in a freestanding or satellite emergency department or traditional emergency department required • Satellite or freestanding ER experience a plus • Deep understanding of emergency department patient access operations • Understanding of how front-end registration practices influence billing outcomes, denials, and operational performance • Ability to assess issues quickly, identify root causes, and determine practical next steps in fast-moving clinical settings • Strong presentation and public speaking skills • Experience working within standardized operational models while adapting to hospital partner workflows and expectations • Ability to navigate performance conversations with frontline staff and site leadership constructively and professionally • Strong attention to detail related to registration quality, documentation, and compliance requirements • Experience working within an electronic medical record environment required; Epic experience preferred • Self-directed, organized, and comfortable working independently across multiple sites and priorities • Ability to recognize trends across sites and elevate recurring workflow or performance concerns • Familiarity with registration processes and front-end workflows within an emergency department environment • Familiarity with financial and regulatory requirements relevant to patient access operations • Experience supporting registration accuracy, eligibility workflows, and point-of-service collections • Ability to work effectively with frontline staff and leadership in fast-paced clinical environments • Ability to lift up to 25 pounds • Ability to perform intermittent standing, walking, bending, kneeling, stooping, and crouching • Ability to talk and hear; required close, distance, color, peripheral, and depth vision and ability to adjust focus

🏖️ Benefits

• Full-time exempt position • Remote work arrangement • Approximately 30% travel, including multi-state travel • Extended onsite support during active go-live periods and performance support initiatives • Equal employment opportunity and anti-discrimination protections