Client Success Manager – Law Firms

🔥 0 minutes ago

🇺🇸 United States – Remote

💵 $85k - $95k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 3%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Datavant

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2017

🏥 Healthcare

💼 Consulting

⚕️ Healthcare Insurance

💰 $40M Series B on 2020-10

Healthcare • Consulting • Healthcare Insurance

Datavant is a company that provides a platform and network focused on making health data secure, accessible, and usable across the healthcare ecosystem. With a focus on data connectivity and interoperability, Datavant facilitates the movement of healthcare records across a vast network of organizations, including hospitals, clinics, health systems, and data partners. Their suite of products and solutions covers areas such as health data exchange, data transformation, and privacy compliance, serving various clients including health plans, healthcare providers, life sciences, and government organizations. Datavant's mission is to advance human health through improved data exchange and analytics.

📋 Description

• Maintain a defined engagement cadence based on account tier, including proactive outreach, performance reviews, and expansion discussions • Build multi-threaded relationships across legal, operations, and administrative stakeholders • Drive organic expansion through net new users and new office, branch, or claim locations within existing accounts • Ensure account plans include clear expansion paths, enablement plans, and next-step commitments • Provide onboarding training and manage adoption milestones tied to new carrier launches or relaunches • Improve utilization of products within scope and client satisfaction • Identify cross-sell opportunities for Field Sales and ancillary services within assigned clients • Conduct weekly portfolio health and risk audits, enablement progress reviews, and expansion plays • Conduct monthly segment business reviews covering GRR/NRR, adoption indicators, organic growth outcomes, and field outcomes • Conduct quarterly QBR/EBR coverage for priority accounts, account plans, and joint field priorities • Maintain clean CRM discipline and accurate, actionable segment scorecards

🎯 Requirements

• Bachelor’s degree or equivalent experience • 5+ years of sales/client growth leadership experience • Ideally experience in legal, insurance, or records/health-information services • Strong analytical and operating rigor • Ability to manage GRR/NRR, adoption metrics, pipeline metrics, and CRM reporting • Salesforce preferred • Must be eligible to work without employment sponsorship • May be required to complete post-offer health screenings and provide or complete vaccinations such as flu shot, Tdap, and COVID-19, depending on client requirements

🏖️ Benefits

• Total rewards strategy • Post-offer health screenings and vaccination support/requirements as applicable • Reasonable accommodations for individuals with physical and mental disabilities • Equal Employment Opportunity workplace • Voluntary anonymous demographic questions that do not affect the application or hiring process