Customer Success Manager – Global Trade

Job not on LinkedIn

🔥 2 minutes ago

🗽 New York, Minnesota, +1 more states – Remote

🗽 New York – Remote ❄️ Minnesota – Remote 🤠 Texas – Remote

💵 $106.4k - $197.6k / year

⏰ Full Time

🟠 Senior

🔴 Lead

🏆 Customer Success

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Thomson Reuters

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 2008

💼 Consulting

⚖️ Legal

🛡️ Insurance

Consulting • Legal • Insurance

Thomson Reuters is a global content and technology company that provides professionals with reliable and accurate solutions across the legal, tax and accounting, international trade, and risk management sectors. The company offers a range of products including legal research tools, tax preparation software, compliance and regulatory solutions, and media services like Reuters for global news. With significant investments in generative AI, Thomson Reuters continues to innovate in helping professionals optimize their workflows and enhance their decision-making. Their platforms serve various industries such as law firms, corporations, tax professionals, and media organizations, providing essential tools that combine powerful technology with in-depth expert content.

📋 Description

• Partner with customers to define success and deliver educational activities throughout their lifecycle • Track progress toward customer business outcomes • Develop and share best practices and Customer Success Plans • Collaborate with Sales, Professional Services, and other internal teams • Monitor customer health using usage data and escalate critical concerns • Use customer insights to drive strategic adjustments • Identify and activate commercial growth opportunities • Recommend improvements based on customer maturity and work with the commercial team • Drive customer retention and growth through tailored engagement and collaboration • Use Gainsight and Salesforce to manage client information, pipeline, and financial forecasts • Build and present business plans • Report on market and competitor activities • Represent Customer Success in cross-functional meetings • Manage a book of business for Concierge and/or Advisory customers • Develop customers’ knowledge of their product suite • Manage multiple projects to remove obstacles affecting customer growth and retention

🎯 Requirements

• 8+ years of professional experience, with a minimum of 3 years’ experience in customer success • 4-year college degree required • Master’s degree or equivalent preferred • Experience in Global Trade • Strong business acumen and communication skills • Ability to manage a customer journey, conflict resolution, and problem-solving • Experience working in and around cloud software solutions and cloud delivery models • Salesforce user experience preferred • Functional/technical skills in SaaS implementations and Enterprise Resource Planning (ERP) applications preferred

🏖️ Benefits

• Flex My Way supportive workplace policies • Flexible work arrangements, including work from anywhere for up to 8 weeks per year • Continuous learning and skill development through Grow My Way programming • Flexible vacation • Two company-wide Mental Health Days off • Headspace app access • Retirement savings • Tuition reimbursement • Employee incentive programs • Mental, physical, and financial wellbeing resources • Inclusion and belonging programs • Two paid volunteer days off annually • Pro-bono consulting projects • Environmental, Social, and Governance (ESG) initiatives • Health, dental, vision, disability, and life insurance programs • 401k plan with company match • Competitive vacation, sick and safe paid time off • Paid holidays, including two company mental health days off • Parental leave • Sabbatical leave • Optional hospital, accident and sickness insurance paid 100% by the employee • Optional life and AD&D insurance paid 100% by the employee • Flexible Spending and Health Savings Accounts • Fitness reimbursement • Employee Assistance Program • Group Legal Identity Theft Protection benefit paid 100% by employee • 529 Plan access • Commuter benefits • Adoption & Surrogacy Assistance • Employee Stock Purchase Plan access