Provider CRM Lead

Job not on LinkedIn

🔥 5 minutes ago

🇺🇸 United States – Remote

💵 $126.3k - $173.7k / year

⏰ Full Time

🟠 Senior

🏆 Customer Success

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Humana

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1961

🏥 Healthcare

🛡️ Insurance

⚕️ Healthcare Insurance

Healthcare • Insurance • Healthcare Insurance

Humana is a healthcare company dedicated to making a positive impact on the health of individuals, communities, and the healthcare system as a whole. With a focus on putting health first, Humana serves a diverse range of populations, including seniors and the military, providing Medicare Advantage HMO, PPO, and PFFS plans. Humana is committed to fostering a culture of belonging and mutual respect, offering competitive and flexible benefits to ensure the financial security of its employees and their families. The company prides itself on creating an inclusive workplace where everyone has the opportunity to succeed.

📋 Description

• Define and communicate the long-term vision, strategy, and roadmap for CRM capabilities and customer engagement platforms • Align CRM investments with business objectives, customer needs, and growth strategies • Identify opportunities to improve customer acquisition, retention, loyalty, and lifetime value through CRM innovation • Monitor industry trends, emerging technologies, and competitive CRM capabilities • Lead end-to-end product lifecycle management from discovery through delivery and ongoing optimization • Prioritize initiatives using data, customer insights, business outcomes, and stakeholder feedback • Develop business cases and success metrics for product investments • Mentor and guide other product managers and cross-functional team members • Own CRM platform capabilities including customer profiles, segmentation, lead management, campaign management, workflow automation, reporting, and integrations • Partner with engineering teams to define scalable architecture and platform enhancements • Drive platform modernization and adoption of AI-driven personalization and automation capabilities • Ensure data quality, governance, privacy, and compliance standards are maintained • Report to the AVP, Product Management

🎯 Requirements

• Bachelor’s degree • 8+ years experience leading CRM implementation • 2+ years of project leadership experience • Ability to translate business priorities into product requirements, user stories, roadmaps, and delivery plans • Experience partnering across business, operations, technology, analytics, and digital teams to implement enterprise solutions • Strong analytical skills using data, performance metrics, and stakeholder feedback • Excellent communication, stakeholder management, and change management skills • Must work with internet service providing at least 25 Mbps download and 10 Mbps upload • Must work from a dedicated space without ongoing interruptions to protect PHI/HIPAA information • Not eligible for work visa sponsorship

🏖️ Benefits

• Bonus incentive plan based on company and/or individual performance • Medical benefits • Dental benefits • Vision benefits • 401(k) retirement savings plan • Paid time off • Company holidays • Personal holidays • Paid parental leave • Paid caregiver leave • Short-term disability • Long-term disability • Life insurance • Dedicated home workspace requirement supporting work from home • Remote work arrangement • Occasional travel to Humana offices for training or meetings