Client Success Manager

Job not on LinkedIn

🔥 8 minutes ago

🇺🇸 United States – Remote

💵 $100k - $140k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

👻 Ghost score 0%

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Pharmaceutical Strategies Group - PSG

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2003

🏥 Healthcare

🛡️ Insurance

⚕️ Healthcare Insurance

Healthcare • Insurance • Healthcare Insurance

Pharmaceutical Strategies Group - PSG is a company that specializes in optimizing pharmacy programs to unlock maximum cost savings and produce extraordinary outcomes. As part of the EPIC company, PSG serves to navigate the complex and ever-changing landscape of drug cost management. They provide pharmacy benefits consulting, clinical optimization, audits, and other specialized services to employers, health plans, and other organizations. The company is renowned for its data-driven insights and research, using their Artemetrx analytics platform to drive financial results and enhance program performance. PSG strongly advocates for their clients, providing independent and transparent advisory services dedicated to optimizing pharmacy operations and benefits. With over 30 years of pharmacy advocacy experience, they focus on delivering custom solutions and data-backed insights to help clients manage costs effectively and efficiently.

📋 Description

• Serve as the operational owner of assigned client relationships • Connect client priorities with appropriate PSG resources and ensure commitments are communicated, coordinated, and completed • Collaborate with the lead consultant across client communication, account operations, platform utilization, and cross-functional delivery • Manage client communication and meeting cadence, including agendas, preparation, facilitation, notes, collateral, action items, decisions, and follow-up • Provide proactive status updates on deliverables, support activity, risks, dependencies, delays, and completion • Coordinate client needs across Consulting, Product, Data, Clinical, Analytics, Finance, Contracting, and other PSG teams • Maintain Salesforce account and project records • Monitor project plans, service-level agreements, performance guarantees, contractual deliverables, platform access, user counts, membership thresholds, and account obligations • Steward client hours and utilization using Harvest and support invoice accuracy • Coordinate renewal planning and execution • Communicate client impact and coordinate next steps for implementations, configurations, data processing, technical issues, product enhancements, support tickets, and data investigations • Expand platform adoption and value through training, enablement, best-practice sharing, product education, and service recommendations • Identify satisfaction, retention, growth, and relationship risks and coordinate corrective actions • Support business reviews, sales and best-and-final activities, scope development, and client presentations • Travel to client sites as needed and perform other duties as assigned

🎯 Requirements

• Bachelor’s degree in business administration, healthcare, analytics, or a related field, or an equivalent combination of education and relevant experience • Three or more years of experience in PBM, health plan, healthcare consulting, client management, customer success, or business-to-business technology services • Ability to manage client relationships, competing priorities, action items, risks, and deliverables with strong attention to follow-through • Strong written, verbal, presentation, meeting facilitation, and executive communication skills • Ability to interpret contracts, reports, utilization measures, service metrics, financial information, and client trends and translate them into clear actions • Proficiency with Microsoft Excel, Outlook, Word, PowerPoint, and client or project management systems • Ability to collaborate across consulting, clinical, product, data, analytics, finance, contracting, and technical teams without direct authority over each workstream • Ability to travel up to 25% as needed • Experience with Salesforce, Harvest, ticketing systems, or similar platforms is preferred • Working knowledge of pharmacy benefits, healthcare data and analytics, or SaaS platform operations is preferred

🏖️ Benefits

• Managed PTO (salaried) or 22 days (hourly) • 12 paid holidays + 4 early-close days • Paid parental leave • Pregnancy disability & bonding leave • Organ donor leave • $1,500 employee referral bonus • Mentorship program • Tuition reimbursement • Leadership development • Pet insurance • Identity & fraud protection • Legal planning • Family planning & midlife support • 401(k) with company match and immediate vesting • Medical, dental, vision • Employee assistance programs • Collaborative 50/50 producer-service model • Employee Resource Groups • Charitable initiatives through EPIC Gives Back