CPC Processor I, Customer Support

🔥 3 minutes ago

🎸 Tennessee – Remote

🎸 Tennessee – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 14%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Datavant

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2017

🏥 Healthcare

💼 Consulting

⚕️ Healthcare Insurance

💰 $40M Series B on 2020-10

Healthcare • Consulting • Healthcare Insurance

Datavant is a company that provides a platform and network focused on making health data secure, accessible, and usable across the healthcare ecosystem. With a focus on data connectivity and interoperability, Datavant facilitates the movement of healthcare records across a vast network of organizations, including hospitals, clinics, health systems, and data partners. Their suite of products and solutions covers areas such as health data exchange, data transformation, and privacy compliance, serving various clients including health plans, healthcare providers, life sciences, and government organizations. Datavant's mission is to advance human health through improved data exchange and analytics.

📋 Description

• Answer and conduct business on the telephone while maintaining excellent customer service • Answer release-of-information-related telephone calls and inquiries accurately and promptly • Review, research, resolve, and respond to inquiries received by telephone, email, or written correspondence • Document calls, inquiries, and resolutions in appropriate software systems • Follow department- and site-specific processes and procedures • Meet and maintain productivity and quality assurance expectations • Follow company policies and procedures • Maintain strict confidentiality of information • Maintain professionalism and rapport with coworkers and management • Communicate problems, complaints, and incidents promptly • Perform work according to training, management direction, and facility-specific procedures • Attend mandatory employee meetings and training sessions • Maintain an acceptable attendance record and report to work as scheduled • Perform other duties as assigned

🎯 Requirements

• High school diploma or equivalent from an accredited institute recognized by the State Department of Education • Friendly, professional manner of communication • Good customer service skills • Experience with a multi-line phone system is required • Computer proficiency with MS Office at intermediate/advanced level • One year of experience would be beneficial • Experience in data entry, medical records, health care, insurance claims processing, and proofreading/editing documents would be beneficial • Ability to stay organized while working quickly • Strong attention to detail • Must pass annual Introductory HIPAA examination • Required to take and pass a 90-day ROI Certification course with a score of 85% or higher • Must complete post-offer health screenings and provide proof of or complete required vaccinations when applicable • This job is not eligible for employment sponsorship • Must be available to work an 8.5-hour shift between 8:00 AM and 9:00 PM Eastern Time

🏖️ Benefits

• Remote work setting • Post-offer health screenings • Various vaccinations such as flu shot, Tdap, and COVID-19, as required by clients • Reasonable accommodations for individuals with physical and mental disabilities • Equal Employment Opportunity protections