Customer Experience Representative I

🔥 49 minutes ago

🇺🇸 United States – Remote

💵 $17 - $22 / hour

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

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Datavant

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2017

⚕️ Healthcare Insurance

☁️ SaaS

🏢 Enterprise

💰 $40M Series B on 2020-10

Healthcare Insurance • SaaS • Enterprise

Datavant is a company that provides a platform and network focused on making health data secure, accessible, and usable across the healthcare ecosystem. With a focus on data connectivity and interoperability, Datavant facilitates the movement of healthcare records across a vast network of organizations, including hospitals, clinics, health systems, and data partners. Their suite of products and solutions covers areas such as health data exchange, data transformation, and privacy compliance, serving various clients including health plans, healthcare providers, life sciences, and government organizations. Datavant's mission is to advance human health through improved data exchange and analytics.

📋 Description

• Maintain a positive, empathetic, and professional attitude toward customers at all times. • Respond promptly to customer inquiries in a high call volume, fast-paced environment following established processes and guidelines. • Interact with customers via telephone, email, and online chat to answer product-related questions, resolve standard issues, and provide basic education on respective portal and product workflows. • Accurately document customer interactions, inquiries, issues, and resolutions in designated systems. • Identify issues that require additional expertise and appropriately escalate to senior representatives or specialists. • Make outbound telephone and email contacts to customers to provide updates, education, and support issue resolution. • Follow defined workflows, scripts, and quality standards to ensure consistency and compliance. • Communicate and coordinate with colleagues and team leads as needed to support customer needs. • Actively participate in training, coaching, and feedback sessions to build product knowledge and customer service skills. • Provide feedback on customer experience challenges and opportunities for improvement. • Perform other related duties as assigned.

🎯 Requirements

• High school diploma, general education degree, or equivalent required. • 2–3 years of customer service experience required. • 1 year of experience in a call center or customer support environment preferred. • Experience using call center phone systems such as RingCentral is a plus. • Data entry and typing skills of 30 WPM or higher.