Senior Services Manager – Customer Service Management

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🕒 4 days ago

🐊 Florida, Tennessee, +1 more states – Remote

🐊 Florida – Remote 🎸 Tennessee – Remote 🤠 Texas – Remote

💵 $119.6k - $199.4k / year

⏰ Full Time

🟠 Senior

💝 Customer Support

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Switzerland Global Enterprise

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 1927

🤝 B2B

🛍️ eCommerce

B2B • eCommerce • Export

Switzerland Global Enterprise is a national platform that provides support to companies in Switzerland to promote their products and services in international markets. The organization offers various services including market entry advice, networking opportunities, and information on trade regulations, helping Swiss businesses to successfully expand and thrive globally.

📋 Description

• Serve as the senior customer-facing leader for assigned Aero fleets • Build trusted executive and operational relationships while providing wing-to-wing support • Champion a strong safety culture by leading outage planning and execution • Own overall account strategy, customer satisfaction, and commercial performance • Lead stakeholder engagement and customer communications across multiple sites • Provide technical and business leadership throughout the asset lifecycle • Direct warranty administration and commercial negotiations • Lead recurring customer business reviews and operational performance discussions • Define outage scope, planning requirements, and execution strategies • Own outage and non-outage parts planning • Lead response efforts for emergent and forced outages • Ensure timely and accurate commercial execution • Lead cross-functional technical issue resolution efforts • Manage fulfillment of CSA contractual obligations • Drive disciplined cost management • Maintain expert knowledge of contract terms and conditions • Drive growth across the Aero services portfolio • Analyze complex business and operational challenges • Exercise sound judgment in resolving technical, operational, and commercial issues • Lead projects and cross-functional initiatives • Communicate complex concepts effectively to customers, leadership, and internal teams

🎯 Requirements

• Bachelor’s Degree from an accredited University or College (OR a High School Diploma / GED with an additional 4 years of experience in power generation industry OR-associate's degree with 2 years of experience in a power generation industry) • Minimum of 5 years of knowledge and experience within the power plant field services or contract performance management • Willingness and ability to travel approximately 40% as business needs require • Must reside in USA - Texas, Tennessee, Georgia, Florida (adjacent State negotiable)

🏖️ Benefits

• Medical, dental, vision, and prescription drug coverage • Access to Health Coach from GE Vernova, a 24/7 nurse-based resource • Access to the Employee Assistance Program, providing 24/7 confidential assessment, counseling and referral services • GE Vernova Retirement Savings Plan • Company matching contributions and retirement contributions • Access to Fidelity resources and financial planning consultants • Tuition assistance • Adoption assistance • Paid parental leave • Disability benefits • Life insurance • 12 paid holidays • Permissive time off