Customer Experience, PM/BA

🕒 5 days ago

🇺🇸 United States – Remote

💵 $64.9k - $92.7k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

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Gainwell Technologies

WebsiteLinkedInAll Job Openings

10,000+ employees

⚕️ Healthcare Insurance

💰 Grant on 2023-06

Healthcare Insurance • Human Services • Healthcare

Gainwell Technologies is the nation’s leading provider of digital and cloud-enabled solutions across the human services and public health ecosystem. With a mission-driven approach, Gainwell serves clients in all 50 U. S. states, focusing on improving health outcomes and delivering intuitive, human-centered experiences. Their comprehensive suite of solutions includes Medicaid Enterprise modernization, data analytics, provider services, and pharmacy solutions, all designed to advance the future of healthcare and enhance community well-being.

📋 Description

• Play a critical part in ensuring Gainwell is meeting our clients’ objectives • Be a knowledgeable bridge between stakeholders, project managers, and clients • Analyze, plan, outline, document or make recommendations to improve business processes to support CX goals • Project strong professional presence and communication skills to deliver messages to business leaders, stakeholders, team members and clients

🎯 Requirements

• 3 years Contact Center launch and/or operational exposure • 3 years Project Management BPO practical experience generating and maintaining standard PM artifacts • 5 years’ BA experience eliciting, drafting/documenting, validating, and identifying how requirements are met • 5 or more years of Medicaid experience and exposure to NASPO, Provider, Claims, Encounters and Financials (CEF), Pharmacy Benefits • Strong written and oral communication and presentation skills

🏖️ Benefits

• generous, flexible vacation policy • 401(k) employer match • comprehensive health benefits • educational assistance • leadership and technical development academies