Customer Experience Workforce Management Specialist – IT

🕒 August 14

🔔 Pennsylvania – Remote

🔔 Pennsylvania – Remote

💵 $20 - $28 / hour

⏰ Full Time

🟡 Mid-level

🟠 Senior

💻 IT Support

👻 Ghost score 24%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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DaVita Kidney Care

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1994

🏥 Healthcare

⚕️ Healthcare Insurance

💰 Post-IPO Debt on 2021-02

Healthcare • Healthcare Insurance

DaVita Kidney Care is a leading healthcare company that provides dialysis and related treatments for patients with kidney disease. Committed to improving the quality of life for its patients, DaVita focuses on offering integrated kidney care and supporting its diverse team of healthcare professionals, including nurses, dietitians, social workers, and patient care technicians. The company emphasizes a strong culture, career development, and comprehensive benefits to create an inclusive and supportive work environment for its employees.

📋 Description

• Execute the Workforce Management Service • Work closely with Support Supervisors and/or Managers to ensure service levels are met while managing the workforce • Generate schedules for various support groups using NICE IEX Workforce Management software • Perform staffing, SLA, and trending analysis • Plan and communicate Saturday, holiday, and on-call staffing • Facilitate agent moves, schedule changes, and related workforce changes across call center segments • Perform other duties as assigned

🎯 Requirements

• Strong analytical skills • Ability to work independently and meet deadlines in a fast paced environment • Proficiency in Microsoft Office Suite of Applications • Fluent in the written and verbal skills necessary to successfully perform the essential functions, duties, and responsibilities of the position • Presentation development and execution of reporting and analysis preferred but not required • 1–2 years’ experience in a Workforce Management position preferred but not required • Travel: None • Nights/weekends: Rare, < 5%

🏖️ Benefits

• Medical, dental, and vision coverage • 401(k) match • Paid time off • PTO cash out • Family resources • EAP counseling sessions • Access to Headspace® • Backup child and elder care • Maternity/paternity leave • Professional development programs • On-demand virtual leadership and development courses through DaVita’s online training platform StarLearning