Customer Experience Workforce Management Specialist – IT

🔥 0 minutes ago

🔔 Pennsylvania, Tennessee – Remote

🔔 Pennsylvania – Remote 🎸 Tennessee – Remote

💵 $20 - $28 / hour

⏰ Full Time

🟢 Junior

🟡 Mid-level

💻 IT Support

🚫👨‍🎓 No degree required

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DaVita Kidney Care

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1994

🏥 Healthcare

⚕️ Healthcare Insurance

💰 Post-IPO Debt on 2021-02

Healthcare • Healthcare Insurance

DaVita Kidney Care is a leading healthcare company that provides dialysis and related treatments for patients with kidney disease. Committed to improving the quality of life for its patients, DaVita focuses on offering integrated kidney care and supporting its diverse team of healthcare professionals, including nurses, dietitians, social workers, and patient care technicians. The company emphasizes a strong culture, career development, and comprehensive benefits to create an inclusive and supportive work environment for its employees.

📋 Description

• Generate schedules for various support groups using NICE IEX Workforce Management software • Perform staffing, service-level agreement (SLA), and trending analysis • Plan and communicate Saturday, holiday, and on-call staffing • Facilitate agent moves and schedule changes across call center segments • Work closely with Support Supervisors and/or Managers to ensure service levels are met while managing the workforce • Perform other duties as assigned

🎯 Requirements

• Strong analytical skills • Ability to work independently and meet deadlines in a fast-paced environment • Proficiency in Microsoft Office Suite of Applications • Fluent written and verbal skills necessary to perform the essential functions, duties, and responsibilities • 1–2 years of experience in a Workforce Management position preferred but not required • Presentation development and execution of reporting and analysis preferred but not required • Travel: None • Nights/weekends: Rare, less than 5%

🏖️ Benefits

• Medical, dental, and vision benefits • 401(k) match • Paid time off • PTO cash out • Family resources • EAP counseling sessions • Access to Headspace® • Backup child and elder care • Maternity/paternity leave • Professional development programs • On-demand virtual leadership and development courses • DaVita online training platform StarLearning • Competitive total rewards package • Healthcare coverage • Equal opportunity workplace • Drug-free workplace • Pre-employment substance abuse testing and background verification checks