Director, Revenue Operations – Credits

🔥 0 minutes ago

⛰️ Colorado – Remote

⛰️ Colorado – Remote

💵 $115k - $183k / year

⏰ Full Time

🔴 Lead

💹 Revenue Operations

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DaVita Kidney Care

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1994

⚕️ Healthcare Insurance

💰 Post-IPO Debt on 2021-02

Healthcare Insurance

DaVita Kidney Care is a leading healthcare company that provides dialysis and related treatments for patients with kidney disease. Committed to improving the quality of life for its patients, DaVita focuses on offering integrated kidney care and supporting its diverse team of healthcare professionals, including nurses, dietitians, social workers, and patient care technicians. The company emphasizes a strong culture, career development, and comprehensive benefits to create an inclusive and supportive work environment for its employees.

📋 Description

• Own the health, performance, and business outcomes of the Credits function, including inventory management, aging performance, compliance risk, and operational throughput. • Lead the design and execution of a scalable credits operating model that balances steady-state performance with surge readiness during periods of elevated inflow or operational disruption. • Establish and govern clear processes for prioritization, escalation, approvals, holds, bulk resolution strategies, and issue remediation across complex credit populations. • Drive visibility into credits performance through leading indicators, governance routines, and disciplined reviews that distinguish operational pressure from true financial or compliance risk. • Ensure adherence to regulatory requirements, internal policies, and audit expectations, while building strong controls. • Translate enterprise and ROPS priorities into a clear credits strategy focused on reducing inflow, accelerating resolution, improving yield protection, and mitigating financial exposure. • Lead cross-functional efforts to identify and address root causes of credit creation, partnering with teams across payment posting, registration, billing, collections, payor strategy, legal, compliance, and analytics. • Champion operational innovation through automation, advanced analytics, workflow optimization, and scalable bulk resolution approaches that improve consistency and efficiency. • Anticipate future business needs and evolving risk patterns, proactively adapting team structure, capabilities, and operating mechanisms to support long-term durability. • Lead, coach, and develop managers and teammates across the Credits organization, building a strong bench of talent and future leaders. • Create clear role expectations, operating rhythms, and development pathways that strengthen functional expertise, problem-solving capability, and leadership maturity. • Build a culture of ownership, resilience, collaboration, and continuous improvement, while reinforcing accountability to results and alignment to DaVita’s Mission and Core Values. • Serve as a trusted partner to senior leaders by communicating credits performance, risks, tradeoffs, and strategic recommendations in a clear and actionable way. • Influence decisions across functions without direct authority, building strong relationships and alignment with internal and external stakeholders critical to credits outcomes. • Lead executive discussions, operational forums, and partner conversations related to credit inventory, aging, system credits, policy interpretation, and operational commitments.

🎯 Requirements

• Bachelor’s degree required; Master’s degree in Business, Healthcare Administration, or a related field preferred. • 5+ years of progressive leadership experience, including direct oversight of revenue cycle, credits, collections, or related operational teams. • Demonstrated success leading complex operational functions, driving process improvement, and delivering measurable business results in a highly matrixed environment. • Experience managing risk, compliance-sensitive workflows, and cross-functional initiatives involving multiple stakeholders and competing priorities. • Strong strategic thinking, operational judgment, analytical capability, and executive communication skills. • Healthcare revenue cycle experience strongly preferred.

🏖️ Benefits

• Comprehensive benefits: Medical, dental, vision, 401(k) match, paid time off, PTO cash out • Support for you and your family: Family resources, EAP counseling sessions, access Headspace®, backup child and elder care, maternity/paternity leave and more • Professional development programs: DaVita offers a variety of programs to help strong performers grow within their career and also offers on-demand virtual leadership and development courses through DaVita’s online training platform StarLearning.