Epic Analyst II

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DaVita Kidney Care

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1994

⚕️ Healthcare Insurance

💰 Post-IPO Debt on 2021-02

Healthcare Insurance

DaVita Kidney Care is a leading healthcare company that provides dialysis and related treatments for patients with kidney disease. Committed to improving the quality of life for its patients, DaVita focuses on offering integrated kidney care and supporting its diverse team of healthcare professionals, including nurses, dietitians, social workers, and patient care technicians. The company emphasizes a strong culture, career development, and comprehensive benefits to create an inclusive and supportive work environment for its employees.

📋 Description

• Incident and request resolution • Monitor ServiceNow for incidents and requests assigned to team • Follow-up with requesters as needed for additional information • Update status and document notes and resolution • Manage team-owned workqueues and error logs • Some on-call responsibilities for urgent issues • Management of workqueues and error queues • Documenting and migrating build • Implementation support • Assist in requirements gathering, workflow analysis, build, testing, and go-live phases of the implementation • Support users and training team with build fixes and responding to questions about workflow design • Implementation support for new practices and new modules • Engaging with third parties to define, build, test, and troubleshoot integrated workflows • Upgrade, enhancement, and special projects work • Support Epic upgrades in assessing needs, completing build, testing, and build • Work in Nova, Orion, Asana, and other tools to document build steps and statuses • Research, design, build, and testing of workflows and enhancements • Mentoring and training of other Epic team members

🎯 Requirements

• 6-8 years of experience • Bachelor’s degree • Knowledge and experience in the following areas: Epic Community Connect, Nephrology and kidney care, Project management • Proficiency with the following tools: Epic tools such as Orion, Nova, and Sherlock, Microsoft Office products • Two or more of the following Epic Build Certification(s): Cadence, Prelude, Real Time Eligibility, Referrals EpicCare Ambulatory, EpicCare Link, Care Everywhere, MyChart, HIM/Identity Resolute Professional Billing, Claims, Contracts, Electronic Remittance, Charge Router, Data Courier, Security Reporting Workbench

🏖️ Benefits

• Comprehensive benefits: Medical, dental, vision, 401(k) match, paid time off, PTO cash out • Support for you and your family: Family resources, EAP counseling sessions, access Headspace®, backup child and elder care, maternity/paternity leave and more • Professional development programs: DaVita offers a variety of programs to help strong performers grow within their career and also offers on-demand virtual leadership and development courses through DaVita’s online training platform StarLearning.