Customer Success Manager

🕒 September 1

🇺🇸 United States – Remote

💵 $85k - $95k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

👻 Ghost score 32%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Daybreak Health

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2019

💼 Consulting

📣 Marketing

🏥 Healthcare

💰 $10M Series A on 2022-03

Consulting • Marketing • Healthcare

Daybreak Health is a mental health service provider that partners with schools to offer personalized therapy solutions for children and families. Their programs are fully covered by health insurance, including Medicaid and Commercial plans, ensuring access to mental health support for K-12 students. By implementing evidence-based teletherapy and in-person therapy, Daybreak Health aims to improve academic outcomes and overall well-being for students, fostering an environment where mental health challenges can be addressed effectively.

📋 Description

• Lead district onboarding, staff activation, and dashboard training • Troubleshoot account access, referral submissions, and scope questions, with white-glove support for strategic districts • Run staff trainings and info sessions that get people genuinely bought in • Build training capacity models across your cohort so you can flag capacity risk before it turns into a launch delay • Set the support and engagement strategy per district, with real autonomy to choose the approach • Execute adoption campaigns: campus visits, email outreach, webinars, data-driven interventions • Find creative ways to reach teachers and parents, not just counselors and admin • Watch leading indicators like non-contributor district rates and escalate a rising rate as a structural signal, not a seasonal dip • Turn district data into action, and keep your portfolio documented in shared tools so your work compounds for the team • Use AI to build personalized training decks, campaigns, and district talk tracks, then apply your own judgment on context and tone • Use AI to review activation pacing and referral trend lines so you can spend more human time on the districts that need it • Bring what you learn to weekly GTM meetings, where AI fluency is a shared practice rather than a personal hack

🎯 Requirements

• Experience in EdTech, education, or healthcare partnerships, product support, and enablement • K-12 background • Track record driving adoption at scale, think 100+ customers and thousands of end users • Strong project management across multiple launches at different phases • Tech savvy: picks up new systems fast, troubleshoots independently, uses AI tools daily • Exceptional organization across deadlines and deliverables • Self-starter who sees what needs to happen and makes it happen • Strong written and verbal communication • Comfortable turning data into insight, including building simple models • Experience with mental health or SEL products • Previous work inside a K-12 district or on a campus • Salesforce or similar CRM experience