Client Engagement Lead

🔥 0 minutes ago

🇺🇸 United States – Remote

⏰ Full Time

🟠 Senior

🏆 Customer Success

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Fragomen

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

Founded 1951

⚖️ Legal

💼 Consulting

📋 Compliance

Legal • Consulting • Compliance

Fragomen is a global firm of immigration attorneys, solicitors, and consultants that provides immigration and mobility services to employers and individuals worldwide. The firm publishes research and insights (including worldwide immigration trends reports and regional overviews), issues immigration alerts, hosts events and webinars, and operates a Center for Strategy and Applied Insights to develop policy and compliance guidance. Fragomen also engages in technology and strategic partnerships (for example, a joint venture on digital identity solutions) to support immigration compliance, workforce mobility, and related advisory services.

📋 Description

• Represent Fragomen’s client-facing technologies to current and potential clients through presentations, demonstrations, and communications • Gather information from developers, designers, and product managers about new features, functionality, and product changes • Deliver compelling product information to promote technology usage and adoption • Become a subject matter expert on demonstrated tools • Develop and execute account plans to drive revenue, retention, and expansion • Identify upsell and cross-sell opportunities aligned with customer objectives • Drive new sales, expansion, and renewals for assigned products • Build and manage pipeline aligned with revenue targets • Position products based on customer needs, market trends, and competitive landscape • Translate product features into business value with product teams • Lead the full sales cycle from opportunity identification through close • Coordinate pre-sales, legal, delivery, and other internal teams for deal execution • Provide customer, competitive, and market insights to product and marketing teams • Influence the product roadmap through customer feedback • Develop and maintain client and partner relationships • Align technology offerings with client and partner strategic objectives • Translate business objectives into technical requirements and communicate them to technical teams • Support proposals, presentations, and business development materials such as RFPs • Monitor client satisfaction, resolve concerns, and identify opportunities to improve client experience • Coordinate projects by aligning stakeholders, tracking milestones, and ensuring timely communication • Help identify and mitigate risks and support project delivery • Collaborate with product development, operations, and customer support teams • Liaise between clients and internal teams to facilitate communication and resolve issues

🎯 Requirements

• Strong business acumen, including understanding teams across Digital, effective client communication, operational knowledge, and ability to build connections across corporate functions • Strong presentation skills and proven track record of successful presentations • Experience making challenging, complex ideas, concepts, and tasks understandable and appealing to diverse audiences • Experience creating documentation and presentations • Ability to work effectively within a cross-functional team with strong people and communication skills • Ability to quickly learn complex concepts and technologies • Successful completion of the Firm’s pre-employment screening process • Legal authorization to work in the offered position’s location