Client Experience Specialist

🔥 0 minutes ago

🐊 Florida – Remote

🐊 Florida – Remote

💵 $22 - $28 / hour

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 0%

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Connection

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1982

💼 Consulting

🏥 Healthcare

📦 Logistics

Consulting • Healthcare • Logistics

Connection is a leading provider of technology products and services for businesses, healthcare institutions, educational organizations, and government entities. The company offers a wide range of solutions including computer parts, office equipment, software, and storage solutions. Connection also specializes in providing comprehensive IT services such as cybersecurity, artificial intelligence, digital workspace, modern infrastructure, and multicloud solutions. With a focus on delivering tailored IT solutions that meet specific organizational needs, Connection helps its clients implement effective technology strategies that enhance business operations and outcomes.

📋 Description

• Handle administrative tasks associated with complex velocity client orders and client standards under the direct supervision of the Director or Manager, Client Experience • Perform heavy data entry for velocity quotes, repetitive order entry, client standards, and returns • Monitor the daily Open Order Report and provide custom client reporting • Respond to client requests regarding order tracking and pricing for clients with established system pricing • Respond to client requests and place orders promptly within company procedures and client SLAs • Understand shipment cutoff times for major distribution partners and carriers • Proactively communicate order placement, ETA, and backorder information to clients • Escalate cost changes and end-of-life products to the Sales Operations Advisor or IAM • Provide quotes within 4 hours for run-rate velocity products based on Sales team direction • Assist with quotes for accounts with established pricing • Support open-order tracking, scheduled and custom reporting, and sales-order inquiries • Research open orders and provide ETA information to clients in report format • Switch suppliers or recommend replacement products with input from the Sales team • Enter and update order information in the system • Use established tools to provide one-off or scheduled reports • Work with the Sales team on complex open-order or reporting requests • Respond to client email requests for tracking, serial numbers, packing slips, and other information • Initiate returned merchandise processes, educate clients on RMA creation, and enter RMAs in the system • Escalate all RMA requests to Customer Service • Ensure applicable departmental processes comply with Sarbanes-Oxley controls • Perform other assigned duties or special projects

🎯 Requirements

• Applicants must be authorized to work for any employer in the U.S.; employment visa sponsorship is unavailable • High School or equivalency • Minimum 4 years of work experience to qualify for the role • Intermediate Microsoft Office skills, including Excel for creating and using spreadsheets • Advanced Microsoft Outlook knowledge, including working with a shared email box and multitasking in a high-paced environment • Working knowledge of data entry into a CRM or ERP system • Working knowledge of a customer's purchasing process from an Inside Sales perspective • Understanding of the sales cycle for a business purchase • Basic understanding of the sales process and ability to provide accurate SLAs and delivery information • Ability to document activities, anticipate problems, plan schedules, and monitor performance according to priorities and deadlines • Ability to express oneself clearly and professionally in written and oral communication • Excellent written communication skills for professional business communications via email, letter, and proposals • Good listening skills • Ability to master situations or learn new things with minimal direction or training

🏖️ Benefits

• Compensation package • 401k plans • Medical insurance • Free therapy visits • Mental health coaching and tools • Meditation resources • Paid vacation time • Paid sick time • Wellness Time Off days • Volunteer Time Off days