Lead Customer Success Manager

Job not on LinkedIn

🔥 0 minutes ago

🇺🇸 United States – Remote

⏰ Full Time

🟠 Senior

🏆 Customer Success

👻 Ghost score 12%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Chamelio

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2024

⚖️ Legal

🤖 Artificial Intelligence

☁️ SaaS

💰 $3.5M Seed on 2024-09

Legal • Artificial Intelligence • SaaS

Chamelio is a Legal Intelligence Platform (Innvo AI Inc. d/b/a Chamelio) that uses AI to transform contracts, drafts, and past decisions into actionable legal knowledge for in-house legal teams. The platform combines a contract repository (Vault) and automated metadata extraction with agentic workflows and AI-assisted drafting, redlining, negotiation guidance, and legal research. It emphasizes workflow orchestration (intake, review, routing), measurable operational insights, rapid CLM migration, Word integration, and enterprise-grade security (SOC 2 Type II, encryption, strict data privacy). Chamelio is positioned as a B2B SaaS solution built to reduce manual legal work and speed contract lifecycle management.

📋 Description

• Own ongoing success for Chamelio’s active customer accounts after onboarding • Track product engagement, usage patterns, customer sentiment, and account health • Identify risks early and proactively drive plans to increase adoption and value • Build relationships with legal, legal operations, and business stakeholders • Help customers expand usage across teams, workflows, departments, and regions • Run regular customer check-ins focused on adoption, impact, education, and next best actions • Turn passive or under-engaged accounts into active, confident, high-value users • Educate customers on effective, responsible, and practical AI use in legal workflows • Create enablement programs, training sessions, office hours, and customer education materials • Translate AI uncertainty or friction into guidance, examples, and product feedback • Build the operating rhythm for customer success at Chamelio • Define customer health metrics, engagement thresholds, risk indicators, and reporting • Create playbooks for account reviews, adoption campaigns, customer education, executive updates, and risk recovery • Segment customers by needs, maturity, and engagement level to design appropriate success motions • Partner with Product on structured customer feedback and recurring needs • Partner with Account Management on renewal readiness, expansion signals, and customer risk while leaving commercial ownership with Account Management • Help define customer success standards and build systems and habits for future team members • Mentor future hires and help grow the customer success function over time • Bring practical process, clear ownership, and strong customer judgment

🎯 Requirements

• 5–10 years of experience in customer success, account management, customer education, implementation, solutions consulting, or a similar customer-facing B2B SaaS role • Experience managing ongoing relationships with mid-market or enterprise customers • Strong ability to drive adoption and engagement across complex organizations • Experience building customer success playbooks, health scoring, engagement programs, or education motions • Excellent communication skills, including comfort presenting to senior stakeholders • Strong technical curiosity and comfort explaining AI or complex software to non-technical users • Ability to partner well with Account Management, Sales, Product, and Engineering • Structured thinking, high ownership, and a proactive approach to customer risk • Startup mindset: practical, accountable, adaptable, and comfortable building from ambiguity • Strong plus: experience working with legal teams, legal operations, contract workflows, or legal tech • Strong plus: familiarity with AI products, knowledge management, CLM, matter management, or workflow automation • Strong plus: experience creating customer education programs, webinars, workshops, help content, or community-style enablement • Strong plus: experience as an early customer success hire or as part of a fast-growing CS organization

🏖️ Benefits

• Equal opportunity employer committed to building an inclusive, thoughtful, and ambitious team • Opportunity to shape the customer success function and influence product and leadership • Opportunity to grow into a leadership role while remaining customer-facing