Manager, Customer Success – Digital First, Mid-Market

🔥 3 hours ago

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Dayforce

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

👥 HR Tech

☁️ SaaS

🏢 Enterprise

💰 $1G Post-IPO Debt - Dayforce on 2024-03

HR Tech • SaaS • Enterprise

Dayforce is a cloud-based human capital management (HCM) platform that delivers payroll, HR, workforce management, benefits, talent management, and workforce analytics as a unified, single-application SaaS solution for employers. It is designed for enterprise and mid-market organizations to manage payroll, time and attendance, scheduling, compliance, and employee lifecycle functions in one system.

📋 Description

• Lead the strategy and execution of our customer education and training programs. • Manage the customer enablement specialist responsible for developing and delivering training content and learning experiences. • Develop scalable education programs including: • On-demand learning • Live and recorded training sessions • Webinars and workshops • Knowledge base content and documentation • Define and implement a digital customer success strategy to support onboarding, adoption, engagement, and retention at scale. • Build digital lifecycle programs that guide customers through key milestones in the customer journey. • Design scalable touchpoints including: • Automated campaigns • In-app messaging and guidance • Digital check-ins and product updates • Monitor engagement metrics and continuously optimize programs to improve customer outcomes. • Partner with Product and Customer Success teams to translate product capabilities into adoption programs and educational content. • Drive awareness and usage of new features through targeted digital campaigns and training initiatives. • Develop resources that help customers expand their use of the platform and achieve business outcomes.

🎯 Requirements

• 5+ years of experience in Customer Success, Customer Education, Digital Customer Success, or Customer Experience roles • Experience developing customer training or education programs • Experience building or managing digital customer engagement programs • Strong collaboration experience working with Marketing, Product, and Customer Success teams • Data-driven approach to measuring customer engagement and adoption • Experience managing customer enablement teams or product specialists • Background in B2B SaaS or technology platforms • Experience supporting SMB or scaled customer segment • Familiarity with customer success, learning management, or product adoption platforms