Manager, Provider Partnership Management

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🔥 1 hour ago

🐊 Florida – Remote

🐊 Florida – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

💰 Account Manager

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Dayforce

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

👥 HR Tech

☁️ SaaS

🏢 Enterprise

💰 $1G Post-IPO Debt - Dayforce on 2024-03

HR Tech • SaaS • Enterprise

Dayforce is a cloud-based human capital management (HCM) platform (developed by Ceridian) that provides payroll, workforce management (time and attendance, scheduling), HR, benefits administration, talent management, and analytics in a single SaaS solution for employers. It is used by organizations to manage employee lifecycle, pay, and compliance from a unified system.

📋 Description

• Manage provider relationships within an assigned region, serving as the primary point of contact for designated providers and ensuring strong, ongoing partnerships. • Build and maintain positive provider relationships that support engagement, retention, and growth across the assigned portfolio. • Coordinate with internal teams to address provider questions, concerns, and service requests in a timely and effective manner. • Monitor provider satisfaction, feedback, and trends to identify opportunities for improvement and enhance the overall provider experience. • Escalate complex issues, risks, or barriers to appropriate internal stakeholders for resolution and support. • Support provider onboarding, communications, and outreach efforts to ensure providers are informed and well-supported. • Participate in provider meetings, events, and engagement activities to strengthen relationships and promote organizational initiatives. • Track regional provider activity, feedback, and performance metrics to support reporting and decision-making. • Maintain knowledge of organizational programs, services, and updates to ensure accurate and consistent provider support. • Provide regular updates, insights, and status reports to leadership regarding provider engagement and regional performance.

🎯 Requirements

• Demonstrated success and a proven track record in professional/life experience in specific job functions, projects, or industries. Military service can substitute for professional experience and/or formal education requirements. • 5+ years of experience in provider relations, account management, client services, partnership management, education services, or a related field. • Experience managing or supporting external partner relationships within a service-oriented, education or public-sector environment. • Demonstrated experience working with school districts, charter schools, education networks, or similarly complex stakeholder organizations preferred. • Experience supporting provider engagement, onboarding, retention, and satisfaction initiatives. • Proven ability to resolve provider issues by coordinating across internal teams and ensuring timely follow-through. • Experience analyzing feedback, operational data, and performance metrics to support reporting and improvement efforts.

🏖️ Benefits

• Comprehensive Benefits: Enjoy medical, dental, and vision coverage, plus HSA, FSA, and Lifestyle Spending Accounts. We also offer a competitive 401(k) with company match to help you plan for the future. • Flexibility & Work-Life Harmony: Remote work options and unique time-off programs—including 14 paid holidays, Care and Parental Leave, and our Flexible Leave policy. • Growth & Development: From mentorship programs to management training and professional development opportunities, we invest in your career journey every step of the way. • Supportive Professional Environment: Our dedicated coaching team is here to help you succeed, and employee-led committees give you a voice in shaping our workplace. Collaboration isn’t just encouraged, it’s how we work.