Title and Escrow Support Specialist

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🔥 1 hour ago

🏄 California, Oregon – Remote

🏄 California – Remote 🌲 Oregon – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

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Dayforce

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

👥 HR Tech

☁️ SaaS

🏢 Enterprise

💰 $1G Post-IPO Debt - Dayforce on 2024-03

HR Tech • SaaS • Enterprise

Dayforce is a cloud-based human capital management (HCM) platform (developed by Ceridian) that delivers payroll, workforce management, time and attendance, benefits administration, talent management, and HR compliance functionality in a single SaaS solution. It is aimed at employers and HR/people teams to manage the full employee lifecycle and payroll processing in real time.

📋 Description

• Troubleshooting and configuring the ResWare application for all internal customers. • Assisting in the design, delivery, and improvement of the in-house software application. • Engaging in WFG company culture emphasizing engagement in our 4 Cs, quality of work and high performance. • Working with the ResWare Operations Manager on definition of development requirements and priorities. • Data Migration to include the extraction, verification and transformation of data. • Interfaces with other systems. • System configuration and deployment. • Set up and maintenance of security rights and access permissions. • Contributing to technical strategy, policy and procedure. • Development and operation of technical testing program. • Production of technical documentation to agreed quality standards. • Reporting on progress/issues to management. • Optimization of system work processing for the benefit of the user group. • Field incoming problem tickets from end users to resolve application and software issues within servers, databases, and other mission-critical systems. • Document all pertinent end-user identification information, including name, department, contact information, and nature of problem or issue. • Prioritize, schedule, and administer all instances where enhancements and defect resolution are required. • Perform hands-on fixes at the desktop level, including installing and upgrading software, installing hardware, implementing file backups, and configuring systems and applications. • Record, track, and document the problem-solving process, including all successful and unsuccessful decisions made, and actions taken, through to final resolution. • Communicate application problems and issues to key stakeholders, including management, development teams, end users, and unit leaders. • Test fixes and perform post-resolution follow-ups to ensure problems have been adequately resolved.

🎯 Requirements

• High school diploma or the equivalent. • Minimum of 3 years experience in the title and escrow industry. • Ability to absorb new ideas and concepts quickly. • Good analytical and problem-solving abilities. • Ability to effectively prioritize and execute tasks in a high pressure environment. • Ability to conduct research into software development and delivery concepts, as well as technical application issues. • Ability to present ideas in business-friendly and user-friendly language. • Excellent written, oral, interpersonal, and presentation skills. • Experience working in a team-oriented, collaborative environment. • Must successfully pass a criminal history and credit background check. • Bachelors degree in Information Technology, Business, or Finance (preferred). • Previous ResWare experience (preferred). • Five or more years in Title or Escrow roles (preferred). • Two or more years in a customer service oriented role (preferred).

🏖️ Benefits

• Some travel is expected for this position.