Operational Excellence Manager

Job not on LinkedIn

🔥 1 hour ago

🎸 Tennessee – Remote

🎸 Tennessee – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

⚙️ Operations

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Dayforce

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

👥 HR Tech

☁️ SaaS

🏢 Enterprise

💰 $1G Post-IPO Debt - Dayforce on 2024-03

HR Tech • SaaS • Enterprise

Dayforce is a cloud-based human capital management (HCM) platform (part of Ceridian) that provides employers with integrated HR, payroll, benefits, workforce management, scheduling, and talent management tools. It is delivered as a software-as-a-service application targeting organizations that need unified, real-time HR and payroll solutions to manage employees across the workforce lifecycle.

📋 Description

• Identifying and prioritizing process improvement projects across operational functions including customer onboarding, vendor support, vendor enrollment, and customer implementations. • Conducting discovery sessions and current-state analysis to diagnose root causes of inefficiencies and quality gaps. • Developing recommendations and leading projects from initiation through full implementation, ensuring measurable outcomes against established baseline metrics. • Creating and maintaining a business-specific quality management framework, including standards, controls, and metrics. • Defining and executing user acceptance testing (UAT) for large, complex cross-functional projects in partnership with IT. • Investigating and addressing customer complaints related to quality and customer experience. • Developing and delivering training and communication materials to support process adoption across impacted teams. • Monitoring and reporting on KPIs post-implementation to validate the success of completed projects. • Working cross-functionally with Operations, Product Management, Finance, and Technical Support to deliver holistic, sustainable solutions.

🎯 Requirements

• Bachelor’s degree required. • 5–7 years of experience in process improvement, operational excellence, or quality management. • Lean Six Sigma Black Belt certification required. • PMP certification preferred with a demonstrated track record of successful project delivery. • Proven ability to lead complex, cross-functional, and transformative projects from discovery through implementation. • Data-driven mindset with experience establishing baseline metrics, setting improvement targets, and measuring outcomes. • Strong analytical and problem-solving skills; skilled in root cause analysis, data analysis, and drawing actionable conclusions. • Excellent communication skills with the ability to present complex topics to leadership at all levels. • Proven ability to influence without authority across teams, functions, and organizational levels. • Experience with workflow automation tooling highly desired. • Proficiency with Salesforce highly desired. • Background in finance, payments, or fintech a plus. • Proficiency with Microsoft Office suite required.

🏖️ Benefits

• Medical, Dental & Vision benefits available the 1st month after hire • Automatic enrollment into our 401k plan (subject to eligibility requirements) • Virtual fitness classes offered company-wide • Robust PTO offerings including major holidays, vacation, sick, personal, and volunteer time • Employee discounts with major providers (i.e. wireless, gym, car rental, etc.) • Philanthropic support with both local and national organizations • Fun culture with company-wide contests and prizes