Market Development Project Specialist

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Dayforce

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

👥 HR Tech

☁️ SaaS

🏢 Enterprise

💰 $1G Post-IPO Debt - Dayforce on 2024-03

HR Tech • SaaS • Enterprise

Dayforce is a cloud-based human capital management (HCM) platform offered by Ceridian that centralizes payroll, HR, workforce management, time and attendance, benefits, and talent management in a single application. Delivered as a SaaS solution, Dayforce targets mid-market and enterprise customers to streamline workforce processes, compliance, and payroll operations.

📋 Description

• Serve as a subject-matter expert for architectural and system-based lighting products, supporting residential projects with thoughtful product selection and specification. • Produce accurate basic lighting layouts and supporting documentation utilizing company-approved software and tools (e.g., Scope, Bluebeam). • Accurately processes quotes, orders (including bulbs) and returns. • Manages product returns, support cases, shipping claims, processes return and replacement orders. • Follows through customer inquiries, ensuring a high level of customer satisfaction. • Resolves routine customer issues independently, escalating queries and concerns to MDS or director as appropriate. • Actively participates in training involving our products, systems, and design. • Manages all open orders and communicates with MDS. • Manages all DNR and communicates with MDS when follow-up with customers is required. • Communicates with MDS and manages 3PL orders status including: DNR, arrival in warehouse and shipment to customer. • Manages MDS reporting including Return Follow-Up Report and Aged AR • Additional duties as required.

🎯 Requirements

• 3+ years’ previous experience in customer service or project management required. • 2 or 4-year college graduate preferred. • Strong aptitude for and proficiency navigating CRM and Order Management systems. • Experience in interior design, custom home building products, luxury home furnishings and/or lighting industry a plus. • Proactive problem solver with experience working in a fast-paced environment. • Exceptional organizational and time management skills, with a strong attention to detail • Ability to effectively prioritize and handle multiple tasks and changing priorities with a sense of urgency. • Exhibits professionalism with customers, team members and all levels of leadership • Must demonstrate maturity in judgement, commitment, dependability, and punctuality. • Ability to achieve results both independently and through others by fostering a spirit of teamwork and cooperation. • Demonstrate exceptional communication across all contact channels, including email and phone. • Available to work a flexible schedule, if requested.

🏖️ Benefits

• Work-Life Balance: Monday – Friday, 8:00am – 5:00pm hours may vary based on the needs of the business • Training & Development: A comprehensive and structured training program, complemented by ongoing education and opportunities for career advancement. • Paid Time Off: Generous vacation accrual and paid time off policies. • Holidays: 7 paid holidays per year, in addition to 2 floating holidays. • Compensation: Competitive compensation plan • Health Benefits: Visual Comfort covers the majority of employee medical premiums and offers competitive vision and dental coverage available starting the first of the month following your start date. • Insurance: Company-provided life insurance and short-term disability coverage. • Retirement: 401(k) plan with company matching up to 4%, available beginning the first of the month following your hire date.