Bilingual Healthcare Telesales, Enrollment Specialist

🔥 0 minutes ago

💵 $60k - $70k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

☎️ Telesales

🗣️🇪🇸 Spanish Required

Where this job comes from

Posted on Daymark Health's careers page ↗Daymark Health's careers page, not through a job board

First seen by Remote Rocketship 0 minutes ago

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Logo of Daymark Health

Daymark Health

1 - 10 employees

Founded 2024

🏥 Healthcare

⚕️ Healthcare Insurance

💊 Pharmaceuticals

Healthcare • Healthcare Insurance • Pharmaceuticals

Daymark Health is a supportive cancer care organization that focuses on empowering patients through their cancer journeys. They offer personalized care tailored to individual needs, connecting patients with their primary care physicians, oncologists, and care teams for a seamless experience. Services include in-home care, symptom management, 24/7 support, and navigation of social support resources, ensuring comprehensive assistance throughout the treatment process.

📋 Description

• Make 50+ outbound calls per day to prospective patients and caregivers • Guide patients through the enrollment process and identify goals and concerns • Respond to inbound communications and triage requests • Connect patients with the appropriate team members • Obtain patient consent and complete enrollment surveys • Escalate urgent needs to clinical teams • Share feedback with internal teams on patient and provider needs, referral trends, and access barriers • Work a structured schedule to ensure patient access • Meet daily, weekly, and monthly enrollment goals • Pass regular call audits for compliance and quality

🎯 Requirements

• 3+ years of experience in an enrollment, patient outreach, call center, or SDR role with high phone volume • Experience documenting in a CRM such as Salesforce • Knowledge of Slack, Salesforce, Zoom, Google Suite, and EHRs • Fluency in Spanish • Strong written and verbal communication skills • Ability to adapt to new systems and workflows • Candidates must be based within PST or MST • Basic Life Support (BLS) certification required for patient-facing roles; candidates without it at hire must meet the requirement by their start date

🏖️ Benefits

• Commission opportunity with on-target earnings of $15,000 • Flexible evening or weekend coverage • Basic Life Support (BLS) certification requirement/support to meet it by start date • Employee Vaccination and Testing policy compliance

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