Outbound Telesales Agent

🔥 3 hours ago

🎸 Mississippi – Remote

🎸 Mississippi – Remote

💵 $45k - $60.9k / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

☎️ Telesales

🚫👨‍🎓 No degree required

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 0%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.Why this score:

• Just posted.
• Jobs at this company usually fill in 21 days.

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Humana

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1961

🏥 Healthcare

🛡️ Insurance

⚕️ Healthcare Insurance

Healthcare • Insurance • Healthcare Insurance

Humana is a healthcare company dedicated to making a positive impact on the health of individuals, communities, and the healthcare system as a whole. With a focus on putting health first, Humana serves a diverse range of populations, including seniors and the military, providing Medicare Advantage HMO, PPO, and PFFS plans. Humana is committed to fostering a culture of belonging and mutual respect, offering competitive and flexible benefits to ensure the financial security of its employees and their families. The company prides itself on creating an inclusive workplace where everyone has the opportunity to succeed.

📋 Description

• Engage patients to understand their needs and address concerns • Encourage participation in virtual health programs and services provided by CWMG • Actively listen to patients and identify barriers to participation • Clearly communicate program and service benefits to educate and influence patient decisions • Demonstrate empathy and understanding in patient interactions • Handle objections professionally and provide accurate information • Build and maintain trusting relationships to support ongoing patient engagement • Maintain comprehensive knowledge of products, services, and compliance requirements • Adapt communication style to individual patient preferences • Use problem-solving skills to facilitate patient conversion and retention • Follow up with patients persistently and professionally • Uphold ethical standards and respect patient autonomy • Accurately document patient information and track engagement using EHR and CRM systems

🎯 Requirements

• At least 2 years of experience in patient engagement, healthcare outreach, or a related field • Excellent verbal and written communication skills • Demonstrated ability to manage challenging conversations with empathy and professionalism • Proven track record of building relationships and influencing others while ensuring compliance • Ability to adapt to evolving priorities and patient needs • Strong commitment to ethical standards and regulatory compliance • Proficiency in electronic health record (EHR) systems • Proficiency in customer relationship management (CRM) platforms • Familiarity with telehealth platforms • Familiarity with secure messaging • Familiarity with Microsoft Office Suite • Ability to quickly learn and utilize new technologies relevant to patient outreach and compliance • Ability to maintain data privacy and comply with HIPAA and organizational security protocols • Minimum home internet speed of 25 Mbps download and 10 Mbps upload • Ability to work from a dedicated space lacking ongoing interruptions to protect member PHI/HIPAA information

🏖️ Benefits

• Bonus incentive plan based on company and/or individual performance • Medical, dental and vision benefits • 401(k) retirement savings plan • Paid time off • Company and personal holidays • Paid parental and caregiver leave • Short-term and long-term disability • Life insurance • Whole-person wellness benefits • Occasional travel to Humana offices for training or meetings

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