Staff Software Engineer, Voice Agent

🕒 February 27

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Decagon

WebsiteLinkedInAll Job Openings

11 - 50 employees

Trusted by world-class companies, Decagon is the most advanced AI platform for customer support.

📋 Description

• Own the architecture of Decagon’s real-time voice runtime and shape its long-term roadmap • Lead initiatives that improve speech understanding, synthesis quality, and conversational timing • Define reliability, testing, and observability standards for live voice interactions • Build frameworks that make voice systems easy to debug, measure, and iterate on • Mentor senior engineers and help expand the technical culture of the Voice group

🎯 Requirements

• 8+ years of engineering experience with significant technical leadership • Expertise in real-time systems, streaming pipelines, or audio-based applications • Ability to define architectural direction and lead cross-functional projects • Strong debugging skills across audio, networking, and model-driven systems • Experience mentoring engineers and influencing engineering standards • Even better if you have experience with speech recognition or synthesis systems • Experience with VAD, streaming protocols, or other real-time audio systems • Experience designing or maintaining LLM-driven applications • Experience optimizing performance for low-latency use cases

🏖️ Benefits

• Medical, dental, and vision benefits • Take what you need vacation policy • Daily lunches, dinners and snacks in the office to keep you at your best