AI Agent, Automation Specialist

🕒 November 19, 2025

🇺🇸 United States – Remote

⏰ Full Time

🟠 Senior

🔴 Lead

🤖 Artificial Intelligence

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 76%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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DecisionPoint Corporation

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2011

🎖️ Defense

💼 Consulting

📦 Logistics

Defense • Consulting • Logistics

DecisionPoint Corporation is a Service Disabled Veteran Owned Small Business specializing in IT modernization and digital transformation for government agencies. They provide comprehensive services including cybersecurity, health IT, and intelligent automation solutions, aimed at improving operational efficiency and effectiveness while ensuring secure cloud migration. Their Centers of Excellence approach drives mission success by addressing the most pressing challenges faced by government entities through innovative technology and expert support.

📋 Description

• Design, develop, and train AI-powered virtual agents and digital assistants for end-user self-service • Create automated ticket routing, prioritization, and triage logic using AI models, rules engines, and workflow platforms • Integrate AI agents with ITSM tools, knowledge bases, monitoring systems, and enterprise applications • Develop self-help tools and guided troubleshooting workflows to reduce Tier 1–2 ticket volume • Build Service Desk automation for auto-categorization, log enrichment, suggested resolutions, and workflow triggers • Maintain and update AI models based on new data, system behavior, and user interaction patterns • Monitor model performance, accuracy metrics, error rates, and training data quality • Collaborate with cybersecurity, engineering, and knowledge management teams to align automations with enterprise controls and documentation • Analyze ticket trends, usage analytics, and automation effectiveness for continuous improvement • Develop scripts, connectors, and automation integrations with APIs, IT tools, and cloud services • Document automation architectures, training processes, and operational workflows

🎯 Requirements

• Must hold an active Secret clearance, supported by a Tier 5 background investigation • Bachelor’s degree in Computer Science, Information Systems, Data Science, Cybersecurity, or a related field • Minimum 10 years of experience designing or supporting AI/ML, automation, or software development solutions • Experience building or training AI virtual assistants, chatbots, or intelligent workflow tools • Experience with automation platforms, scripting, and workflow tools • Experience integrating APIs, data sources, and enterprise applications • Experience supporting ITSM or Service Desk operations • Strong understanding of AI/ML fundamentals, model training, and conversational agent design • Experience with automation tools such as Power Automate, ServiceNow automation, UiPath, or similar • Knowledge of API development, scripting languages, and integration patterns • Familiarity with knowledge management systems, ITSM workflows, and service automation practices • Strong problem solving and analytical abilities for building effective automation logic • Ability to translate Service Desk needs into AI/automation requirements • Excellent communication skills for working with Service Desk, engineering, and cybersecurity teams • Strong documentation and process-mapping abilities • Ability to manage multiple automation initiatives in a dynamic environment

🏖️ Benefits

• Regular full-time employment • Fully remote position