CMS Operations Lead

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🇺🇸 United States – Remote

⏰ Full Time

🟠 Senior

⚙️ Operations

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👻 Ghost score 25%

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DecisionPoint Corporation

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2011

🎖️ Defense

💼 Consulting

📦 Logistics

Defense • Consulting • Logistics

DecisionPoint Corporation is a Service Disabled Veteran Owned Small Business specializing in IT modernization and digital transformation for government agencies. They provide comprehensive services including cybersecurity, health IT, and intelligent automation solutions, aimed at improving operational efficiency and effectiveness while ensuring secure cloud migration. Their Centers of Excellence approach drives mission success by addressing the most pressing challenges faced by government entities through innovative technology and expert support.

📋 Description

• Lead all CMS operational activities across production and non-production environments • Ensure platform availability, stability, performance, and security • Oversee release planning, validation, deployment coordination, and post-release monitoring • Manage CMS governance processes, configuration standards, and operational best practices • Align CMS operations with DoD cybersecurity policies, patching requirements, and vulnerability remediation efforts • Coordinate with infrastructure teams on hosting environments, integrations, and cloud or on-premises resources • Oversee CMS enhancements, feature improvements, and integration updates • Maintain operational dashboards, reporting metrics, incident trends, and performance analytics for government stakeholders • Lead incident response, root cause analysis, corrective actions, and preventive measures • Manage system access controls, content workflows, configuration changes, and operational permissions • Facilitate daily and weekly operational syncs, sprint reviews, and planning sessions • Support user experience improvements, UI modifications, and content workflow enhancements • Drive continuous improvement and document SOPs, knowledge base entries, and operational guidance

🎯 Requirements

• Must hold an active Secret clearance, supported by a Tier 3 background investigation • Bachelor’s degree in Information Systems, Computer Science, Digital Communications, IT Management, or a related field • Minimum 10 years of experience in CMS operations, enterprise IT operations, or systems management • Experience leading large-scale CMS or digital platform operations in a federal or DoD environment • Demonstrated success managing release cycles, platform enhancements, and operational governance • Experience coordinating with cybersecurity and infrastructure teams on security controls, patching, and compliance • Experience managing uptime requirements, performance monitoring, and incident resolution for enterprise systems • Deep understanding of CMS administration, configuration, workflows, integrations, and operational best practices • Strong familiarity with ITIL v4 operational processes, including incident, problem, and change management • Knowledge of DoD cybersecurity requirements, patching processes, and vulnerability remediation • Experience with monitoring tools, log analysis, and performance analytics • Knowledge of cloud-based hosting models and infrastructure support patterns • Required ITIL v4 certification • Experience with Agile delivery methods, backlog management, and cross-team coordination preferred • Familiarity with modern development practices, CI/CD pipelines, or DevSecOps workflows preferred • Experience with headless CMS approaches or API-first architectures preferred • Scrum Master (CSM or PSM), PMP, and PMI Agile Certified Practitioner certifications preferred • Strong leadership and communication skills • Excellent problem-solving and analytical abilities • Ability to develop and manage operational processes, reporting metrics, and governance structures • Strong attention to detail and commitment to platform stability, security, and continuous improvement • Ability to manage competing priorities in a dynamic mission-support environment

🏖️ Benefits

• Regular full-time employment • Equal Employment Opportunity and Affirmative Action employer • Consideration for other available positions requiring comparable skills, education, and experience