Field Operations Lead – Senior

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🌽 Illinois – Remote

🌽 Illinois – Remote

⏰ Full Time

🟠 Senior

⚙️ Operations

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 25%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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DecisionPoint Corporation

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2011

🎖️ Defense

💼 Consulting

📦 Logistics

Defense • Consulting • Logistics

DecisionPoint Corporation is a Service Disabled Veteran Owned Small Business specializing in IT modernization and digital transformation for government agencies. They provide comprehensive services including cybersecurity, health IT, and intelligent automation solutions, aimed at improving operational efficiency and effectiveness while ensuring secure cloud migration. Their Centers of Excellence approach drives mission success by addressing the most pressing challenges faced by government entities through innovative technology and expert support.

📋 Description

• Lead and coordinate day-to-day field operations across USMEPCOM Headquarters and supported MEPS locations • Assign field technicians based on site requirements, qualifications, workload, geographic coverage, and priorities • Develop and maintain field-support schedules, technician rosters, escalation paths, and on-call coverage • Coordinate field resources for continuous 24/7/365 outage response • Coordinate responses to network, system, application, telecommunications, power, cabling, and equipment outages • Assess field-support requests and assign personnel, equipment, vendors, or service providers • Coordinate corrective actions among service, engineering, site, carrier, utility, subcontractor, and vendor teams • Organize hourly status updates for active SEV 1 and SEV 2 incidents • Maintain incident timelines and provide operational updates to leadership, program management, and Government stakeholders • Escalate unresolved incidents, resource shortages, access problems, vendor delays, and service-restoration barriers • Coordinate temporary workarounds and contingency measures • Verify compliance with troubleshooting, safety, security, change-control, and recovery procedures • Support root-cause analysis and incident reports with field evidence • Maintain and review outage-response procedures and the Incident Response Plan • Identify gaps in readiness, coverage, tools, spares, contacts, access procedures, and documentation • Coordinate installations, equipment refreshes, maintenance, replacements, site surveys, relocations, and network cabling • Ensure site records, diagrams, equipment information, tickets, and technical documentation are updated • Track assignments, technician arrival and departure, work status, dependencies, and completion evidence • Maintain contact lists and escalation information • Develop field guides, SOPs, checklists, call trees, dispatch instructions, and recovery documentation • Monitor recurring field issues and recommend operational improvements • Provide field-operations status, accomplishments, outage statistics, risks, issues, and corrective actions for reporting • Participate in readiness reviews, after-action reviews, planning meetings, and continual service-improvement activities

🎯 Requirements

• Active Secret clearance or higher • Bachelor’s degree in information technology, computer science, or a related field • Six or more years of experience supporting enterprise information technology operations • At least two years of experience leading technical teams or coordinating outage-response activities • Experience coordinating technician assignments, operational schedules, incident response, or field-support activities • Experience working with enterprise network, systems, telecommunications, or infrastructure support teams • Ability to coordinate multiple technical teams and service providers during time-sensitive operational events • Ability to develop clear incident documentation, operational updates, and technical status reports • Strong written and verbal communication skills, including the ability to communicate effectively during critical incidents • Ability to participate in an on-call operational environment and support incident response outside normal business hours when required • Ability to travel to USMEPCOM Headquarters and geographically dispersed MEPS locations when required

🏖️ Benefits

• Regular full-time employment • Remote work arrangement • On-call participation • Travel to USMEPCOM Headquarters and geographically dispersed MEPS locations as operational needs require