Deluxe
5001 - 10000 employees
Founded 1915
💳 Fintech
🛍️ eCommerce
🏦 Banking
Fintech • eCommerce • Banking
Deluxe is a leading financial services technology company that specializes in payment processing and data solutions. With over 100 years of experience, it connects small businesses, financial institutions, and major brands through a comprehensive suite of payment methods and financial services. Deluxe processes over $3 trillion in payment volume annually, offering tools for receivables, payables, and marketing, aimed at helping businesses grow and manage their finances efficiently.
Customer Care Agent
🔥 0 minutes ago
🐻 Alaska, California, +12 more states – Remote
💵 $15 - $16 / hour
⏰ Full Time
🟢 Junior
💝 Customer Support
🚫👨🎓 No degree required
🦅 H1B Visa Sponsor
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Deluxe
5001 - 10000 employees
Founded 1915
💳 Fintech
🛍️ eCommerce
🏦 Banking
Fintech • eCommerce • Banking
Deluxe is a leading financial services technology company that specializes in payment processing and data solutions. With over 100 years of experience, it connects small businesses, financial institutions, and major brands through a comprehensive suite of payment methods and financial services. Deluxe processes over $3 trillion in payment volume annually, offering tools for receivables, payables, and marketing, aimed at helping businesses grow and manage their finances efficiently.
📋 Description
• Providing first-level service to all customers • Documenting and resolving Customer Care Cases for each software application and piece of hardware equipment • Taking primary ownership of proper Case routing • First level escalation initiation • Administrative tasks such as emails, faxes, voice mails, and setup of new Accounts • Responsible for answering, logging and routing of all Customer Care calls • Updating, closing, and adding repair duration for hardware and software Cases through SalesForce Service Console
🎯 Requirements
• Basic computer skills • 1+ year of customer service or computer industry experience • Banking industry background • Knowledgeable in the use of SalesForce Service Console • Completed personal qualification standards training in customer service • Must be 18 years of age or older.
🏖️ Benefits
• 401K • PTO • Medical • Dental • Flexible time off • Volunteer time off • Paid maternity/paternity leave • Tuition reimbursement • Pet bereavement
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