Customer Service Representative

Job not on LinkedIn

🕒 July 16

🇺🇸 United States – Remote

💵 $18 - $22 / hour

⏰ Full Time

🟢 Junior

💝 Customer Support

🚫👨‍🎓 No degree required

👻 Ghost score 45%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Akina Pharmacy

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2012

🏥 Healthcare

⚕️ Healthcare Insurance

💊 Pharmaceuticals

Healthcare • Healthcare Insurance • Pharmaceuticals

Akina Pharmacy is a nationally accredited specialty compounding pharmacy dedicated to enriching lives by providing healthcare practitioners and patients with expertly compounded sterile and non-sterile medications. The pharmacy emphasizes service excellence and is committed to meeting the highest industry standards for quality and safety, as evidenced by their accreditations from the Accreditation Commission for Health Care (ACHC) and the Pharmacy Compounding Accreditation Board (PCAB). With a focus on compassionate care and precision, Akina Pharmacy builds trust and relationships with both patients and healthcare providers, ensuring individualized and effective service.

📋 Description

• Build and maintain positive relationships with patients and providers • Handle inquiries, cancellations, and confirmations • Manage high-volume inbound and outbound calls and live chat • Confirm orders and schedule deliveries • Address patient and provider concerns and questions • Oversee prescription order workflow from initiation to completion • Transcribe detailed notes in real time and complete timely follow-ups • Route escalated calls according to established workflows • Document patient and provider demographics • Complete order transactions while meeting daily productivity and quality targets • Resolve customer issues collaboratively with pharmacists and pharmacy technicians • Maintain exceptional patient-satisfaction ratings

🎯 Requirements

• Minimum of 1-2 years of experience in a customer service role, preferably in a call center or healthcare setting • Exceptional verbal and written communication skills • Ability to handle high-volume inbound and outbound communications professionally and empathetically • Proven ability to accurately document and manage detailed customer and patient information while multitasking • Proficiency in customer relationship management (CRM) systems, phone systems, and Microsoft Office applications including Word, Excel, and Outlook • Ability to meet performance metrics including call quality, average handle time, first-call resolution, productivity, and quality objectives • Experience handling 50-60 inbound calls and 50-60 outbound calls per day • Legal authorization to work in the United States • Quiet, dedicated workspace and reliable high-speed internet for remote work

🏖️ Benefits

• Two medical plan options with employer premium contributions up to 85% • Dental and vision coverage • Accident and hospital indemnity coverage • Company-paid long-term and short-term disability options • Generous paid time off • Six scheduled paid holidays • 401K plan with Safe Harbor match up to 4% • Rewards and recognition program • Prescribed compounded medications at no cost after 30 days of employment • Remote work arrangement

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