Healthcare Customer Care Representative

Job not on LinkedIn

🔥 4 minutes ago

🏖️ New Jersey – Remote

🏖️ New Jersey – Remote

💵 $18 - $20 / hour

⏰ Full Time

🟢 Junior

💝 Customer Support

🚫👨‍🎓 No degree required

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Village Medical

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2014

⚕️ Healthcare Insurance

Healthcare Insurance

Village Medical is revolutionizing primary healthcare by focusing on making care more accessible and personalized, especially for adults over 65. With services that include in-clinic, in-home, and virtual visits, Village Medical ensures comprehensive and coordinated care through a team approach. They prioritize wellness by offering personalized care plans and welcome most insurance, including Medicare Advantage plans. Their widespread presence in over 680 locations, many within Walgreens, enables them to be easily accessible to their patients. Village Medical's commitment to their patients is reinforced by the ability to manage appointments and prescriptions through their free app, enhancing convenience and connectivity in healthcare management.

📋 Description

• Responsible for answering inbound calls in a centralized access center environment • Schedules appointments and answers questions while providing timely, accurate, and excellent customer service • Communicate to the patient a recommendation for appointment times and locations • Obtains, verifies and updates patient information; maintains confidentiality according to policies • Achieves a minimum call standard as pre-determined by department goals • Maintain a 95% or higher call quality threshold and 90% or above CSAT • Adheres to the call center schedule while being accountable for following specific call quality and scheduling guidelines

🎯 Requirements

• High School Graduate/GED required • 1+ year of healthcare experience required • EPIC system experience preferred • 2 years’ customer service experience preferred • Ability to communicate in English, both orally and in writing required • Strong interpersonal and customer service skills are required • Knowledge of medical terminology preferred • Ability to organize and perform multiple tasks promptly required • Strong attention to detail required • Previous office and computer experience required • Experience with Standard Office Technology in a Window-based environment preferred • Experience with Standard Office Equipment (Phone, Fax, Copy Machine, Scanner, Email/Voice Mail) preferred

🏖️ Benefits

• Health insurance • Dental insurance • Life insurance • Access to a 401k plan