Customer Care Associate, Commercial Team

Job not on LinkedIn

🔥 2 minutes ago

🔔 Pennsylvania – Remote

🔔 Pennsylvania – Remote

⏰ Full Time

🟢 Junior

🟡 Mid-level

💝 Customer Support

🚫👨‍🎓 No degree required

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Geisinger

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1915

💊 Pharmaceuticals

🧘 Wellness

Healthcare • Pharmaceuticals • Wellness

Geisinger is a healthcare organization that has been providing accessible medical services for over a century in Pennsylvania. It focuses on meeting the healthcare needs of its communities and is dedicated to innovative patient care. With career opportunities in various fields including nursing, allied health, and administration, Geisinger promotes professional development and a supportive workplace for its employees, emphasizing diversity, equity, and inclusion.

📋 Description

• Provides exceptional customer service to customers by answering questions and/or resolving concerns through appropriate education, information, and follow-up. • Serves as primary contact for customers. • Maintains strong relationships with customers through telephone contact, written correspondence, electronic messaging and onsite visits. • Investigates all concerns/issues to assure accurate information is provided in a timely manner. • Provides resolution for all customer concerns and inquiries. • Communicates and coordinates with the appropriate internal departments to resolve customer concerns. • Documents and codes accurately all inquiries/concerns.

🎯 Requirements

• High School Diploma or Equivalent (GED)- (Required) • Minimum of 1 year-Customer Service (Preferred) • Skills: Call Center Technologies, Communication, Computer Literacy, Organizing, Teamwork

🏖️ Benefits

• healthcare benefits for full time and part time positions from day one • vision benefits • dental benefits • benefits for domestic partners