B2B Technical Implementation Specialist

Job not on LinkedIn

🔥 1 minute ago

🇺🇸 United States – Remote

💵 $26 - $29 / hour

⏰ Full Time

🟡 Mid-level

🟠 Senior

🧑‍🔧 Technical Customer Success Manager

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DentalXChange

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 1989

⚕️ Healthcare Insurance

💳 Fintech

☁️ SaaS

Healthcare Insurance • Fintech • SaaS

DentalXChange is a comprehensive revenue cycle management (RCM) platform tailored for the dental industry. It streamlines the entire workflow of dental practices by connecting providers, partners, and payers, ensuring that claims are processed efficiently and payments are collected swiftly. The platform supports a variety of services, including eligibility verification, claims filing, and billing services, enhancing operational efficiency for independent dental practitioners and larger organizations alike.

📋 Description

• Update and complete new and ongoing implementation and connectivity projects to ensure accurate and efficient project resolution. • Monitor transaction processing related to implementation or connectivity projects to ensure consistent quality of results and research any outages, fluctuations, or downward trends. • Provide operational support for production practices, issues, and help desk tickets. • Track updates, testing results, and configuration details in support tickets, along with any related documentation and follow up. • Coordinate between partners and the core development team to troubleshoot issues or request new enhancements during implementation or connectivity testing. • Manage work to meet established deadlines while remaining flexible when timelines change. • Proactively provide timely communications regarding updates, issues, and resolutions. • Provide clear, accurate, and professional written and verbal communication with internal and external clients. • Perform tests on production applications and prepare recovery procedures to ensure reliable connectivity. • Live DentalXChange’s company values: Actively Care, Try Hard, and Be Humble. • Other duties as assigned.

🎯 Requirements

• Experience with EDI transaction types (X12 837D, 270/271, 835, XML, etc.) preferred. • Experience with Postman and SoapUI preferred. • Strong interpersonal skills to work effectively with other team members and various departments. • Strong communication skills to perform client demonstrations and software walk-throughs on our products and services. • Ability to successfully change priorities and successfully manage multiple projects at one time. • Ability to effectively manage time and prioritize sales team’s goal. • Ability to multi-task and adapt to changing expectations and priorities. • Strong internet and personal computer skills are a must. • Working knowledge of technical and procedural aspects and functions

🏖️ Benefits

• Challenging and rewarding career opportunities with room for growth as we grow! • Medical, dental, and vision benefits – eligible first of the month after start date • Unlimited PTO • Paid time off for sick, jury duty, bereavement • 10 company paid holidays • 401k with company match • Health Advocate • Healthcare and dependent care flexible spending accounts • Friendly co-workers and a positive culture!