Client Technical Operations I

Job not on LinkedIn

🔥 0 minutes ago

🇺🇸 United States – Remote

💵 $21 - $24 / hour

⏰ Full Time

🟢 Junior

🟡 Mid-level

⚙️ Operations

🚫👨‍🎓 No degree required

👻 Ghost score 0%

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DentalXChange

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 1989

⚕️ Healthcare Insurance

💳 Fintech

☁️ SaaS

Healthcare Insurance • Fintech • SaaS

DentalXChange is a comprehensive revenue cycle management (RCM) platform tailored for the dental industry. It streamlines the entire workflow of dental practices by connecting providers, partners, and payers, ensuring that claims are processed efficiently and payments are collected swiftly. The platform supports a variety of services, including eligibility verification, claims filing, and billing services, enhancing operational efficiency for independent dental practitioners and larger organizations alike.

📋 Description

• Intake, triage, and perform Level 1 technical troubleshooting for production support cases submitted via Salesforce queues. • Provide frontline technical support for Tier 2, VIP Support, Sales Implementation, Client Services, Trading Partners, and Payer Relations as needed. • Accurately document findings, steps taken, reproduction details, and relevant information within the ticketing system. • Utilize Partner Support, CustCare, SQL, Notepad++, SoapUI, Postman, and internal monitoring/log sources for investigation and triage. • Review and interpret EDI formats including X12, XML, and JSON to identify transaction-level issues. • Maintain ticket ownership through resolution or handoff to Client Technical Operations II. • Escalate complex issues requiring deeper troubleshooting, UAT validation, feature/bug analysis, or client meeting ownership. • Collaborate with Development, QA, Client Services, Payer Relations, and other internal departments. • Communicate ticket status, trends, and common blockers to supervisors and peers. • Assist with documentation updates, training guides, and onboarding new team members. • Meet company and department policies and expectations, including attendance. • Perform other duties as assigned.

🎯 Requirements

• Bachelor's degree preferred. • 2 or more years of experience in dental RCM and EDI. • Strong verbal and written communication and interpersonal skills. • Proficient in all MS Office applications and use of the internet. • Ability to successfully multitask with accuracy in a fast-paced environment. • Working knowledge of technical and procedural aspects and functions. • Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.

🏖️ Benefits

• Challenging and rewarding career opportunities with room for growth as we grow! • Medical, dental, and vision benefits – eligible first of the month after start date • Unlimited PTO • Paid time off for sick, jury duty, bereavement • 10 company paid holidays • 401k with company match • Health Advocate • Healthcare and dependent care flexible spending accounts • Friendly co-workers and a positive culture!