Customer Care Coordinator

🔥 4 minutes ago

🇺🇸 United States – Remote

💵 $23 - $28 / hour

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Dentsply Sirona

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1899

🏭 Manufacturing

🏥 Healthcare

🧬 Biotechnology

Manufacturing • Healthcare • Biotechnology

Dentsply Sirona is a leading global provider of dental solutions dedicated to transforming dentistry worldwide. The company works with dental professionals in over 50 countries to deliver innovative and revolutionary products that enhance oral health. With a focus on research, development, and manufacturing, Dentsply Sirona aims to impact the dental industry positively both today and in the future, offering a range of opportunities in various business areas including sales, supply chain, and corporate functions.

📋 Description

• Introduce and explain Wellspect’s urology and bowel management products during initial patient interactions • Guide patients on product usage, care, and maintenance • Serve as the first point of contact for patients and complete intake calls • Collect demographic, clinical, and insurance information • Conduct inbound and outbound follow-up calls • Resolve patient concerns and prevent delays in care • Complete, route, track, and correct intake documentation • Coordinate with patients, field sales representatives, medical offices, and internal support teams • Document patient and provider interactions in Brightree, Salesforce, and other systems • Update account statuses, log call notes, and provide next steps for downstream teams • Maintain complete and accurate patient records • Meet inbound and outbound call volume and quality targets • Achieve monthly performance goals established by Sales Operations • Adhere to phone activity, Medicare, HIPAA, regulatory, and quality standards • Provide guidance and best practices to internal teams • Support onboarding and training of new team members • Collaborate with Marketing, Field Sales, Call Center Operations, and Customer Service • Perform other responsibilities as assigned

🎯 Requirements

• High school diploma or equivalent required • Previous hands-on experience using Brightree in a professional setting is required • Proficiency with Brightree is required • Proficient in English with strong written and verbal communication skills • 3+ years of experience in a customer-facing or highly regulated role preferred • Experience working in a call center, medical device company, medical office, or other healthcare environment strongly preferred • Experience supporting patients, healthcare professionals, insurance processes, or medical documentation is a plus • Proficiency in Microsoft Office Suite • Experience with Salesforce highly desirable • Familiarity with call center telecommunications software, including dialer systems • Ability to work independently and collaborate effectively in a fast-paced, team-oriented environment • Compliance with Medicare, HIPAA, and internal guidelines • Eligibility to work in the United States • Multilingual abilities highly desirable

🏖️ Benefits

• Fully remote work arrangement • Occasional travel, less than 5% annually