Client Success Manager

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🔥 0 minutes ago

🗽 New York – Remote

🗽 New York – Remote

💵 $70k - $80k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🤝 Client Partner

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dentsu Austria

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 1900

🤝 B2B

📱 Media

🏢 Enterprise

B2B • Media • Enterprise

dentsu Austria is a part of the Dentsu Group, serving as an integrated growth and transformation partner to leading organizations worldwide. The company focuses on pushing the boundaries of business transformation and sustainable growth, providing world-class services and integrated solutions. Dentsu Austria is committed to innovating and creating experiences that enrich every business, with a strong emphasis on research, analysis, and media trends. By leveraging their global network of innovators, they strive to simplify complexities and drive impactful outcomes for brands, people, and society.

📋 Description

• Account management with responsibility for major brands and/or Fortune 1000 companies • Grow the value and long-term value of your assigned accounts • Deliver regular client reviews, status meetings and presentations while also keeping clients up to date on new ICUC products and services • Advising clients on social media strategy by working with ICUC’s Strategy and Insights teams • Support in the set-up and implementation of social media projects as required • Keep Salesforce Opps and Projects up to date and work on proposals and SOWs • Work in partnership with other client agencies – media, creative, PR, etc. • Contribute to new business pitches • Work with senior management to shape ICUC’s strategic offering

🎯 Requirements

• At least 3 years of experience in social media management, ideally within an agency setting and working with enterprise clients • Proficient knowledge and hands-on experience in managing organic social media • Additional expertise in paid social media strategies will be highly regarded • Familiarity with community management, strategic planning, and reporting, with a preference for candidates who have experience with platforms such as Sprinklr, Khoros, and Sprout • Exceptional communication skills, both written and verbal, complemented by engaging presentation abilities • Strong organizational and time management skills, with a proven ability to adapt quickly to changes in a dynamic, fast-paced environment • Excellent collaboration skills, demonstrating the ability to work effectively with teams across different departments and stakeholders to achieve common goals • Adept at problem-solving, with the capacity to address challenges creatively and effectively • Up-to-date with current social media trends, possessing a deep understanding of the industry’s dynamics, challenges, and opportunities • Proficiency in Microsoft PowerPoint and Microsoft Teams • A background in Social, Marketing, Public Relations, Communications, Public Affairs, or a related field is preferred

🏖️ Benefits

• Medical, vision, and dental insurance • Life insurance • Short-term and long-term disability insurance • 401k • Flexible paid time off • At least 15 paid holidays per year • Paid sick and safe leave • Paid parental leave