Associate Director – Project Manager

🕒 December 8, 2025

🏄 California, Illinois, +1 more states – Remote

🏄 California – Remote 🌽 Illinois – Remote 🗽 New York – Remote

💵 $94.5k - $145k / year

⏰ Full Time

🟠 Senior

👷‍♀️ Project Manager

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DEPT®

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

🤖 Artificial Intelligence

📱 Media

🏢 Enterprise

Artificial Intelligence • Media • Enterprise

DEPT® is a global digital agency that blends marketing, creative services and technology to help major brands grow. It offers AI transformation, brand & media, commerce, customer experience, and tech & data services, and emphasizes data-driven approaches and AI-native capabilities. DEPT® works with enterprise clients across industries, runs Growth Invention sprints, and is B Corp certified and climate neutral.

📋 Description

• Act as Lead Consultant on customer engagements that may involve multiple project teams from our client and customer organizations • Clearly understand and communicate customer requirements and integration points in the context of the statement of work. • Oversee project delivery process with key contributors to help manage scope and prepare change requests, including tasks, deliverables, milestones, resources, and estimated costs. • Manage all day-to-day administrative activities of a given project from inception to closure. • Accurately forecast revenue, profitability, margins, bill rates and utilization across projects. • Maintain regular communication with both the customer and internal teams and constantly manage customer expectations. • Achieve customer satisfaction through successful delivery of defined project scope. • Compile customer requests and deployment issues, to provide a feedback channel into our core products. • Act as the central client point of contact throughout the life of the project • Capture and communicate experiences in formal post-mortem, feeding lessons learned, best practices and resources back into the consulting practice • Provide oversight for services engagements to ensure adherence to governance standards and support customer success • Coordinate escalations across multiple teams, including sales, services, and product organization • Identifies partnership opportunities and capitalizes on “add-on” sales opportunities across projects.

🎯 Requirements

• Must have experience with one or more Adobe Experience Cloud solutions – most preferred are AEM, AEP • 5-7+ years experience as a project manager, including delivering enterprise-scale web applications or analytics implementations • Experience in client facing project management in an agency or professional services environment • Excellent problem-solving skills, with a demonstrated ability to identify issues, solve them quickly and well, and know when to rely on internal resources to assist. • Professional demeanor with a proven ability to lead diverse, multi-functional teams across an organization (e.g., within Adobe) and effectively communicate and influence senior client executives, including CMOs and CXOs. • Expert in managing complex, high-traffic service launches and operations, demonstrating superb organizational skills and success in building and leading exceptional, often virtual, teams in ambiguous environments. • Prior experience with the launch and operation of a highly available, high traffic internet or mobile service. • Proven ability to understand the impact of technical changes, and to articulate high level technical solutions to address business problems. • Solid understanding of custom software development processes and engagement methodologies. Practical experience in managing agile development projects is a plus. • Ability to manage in an environment of ambiguity with diverse stakeholders. • Ability to build strong relationships and generate opportunities for repeat business. • Must be able to travel, up to 40-60% • BS/BA Degree or equivalent experience • Highly Desired: • - One of the following certifications: Project Management Professional, Agile, Certified ScrumMaster, PRINCE2, or equivalent • - Prior experience with Microsoft Dynamics and Workfront

🏖️ Benefits

• Healthcare, Dental, and Vision coverage • 401k plan, plus matching • PTO • Paid Company Holidays • Parental Leave