Director, Client Partner

🔥 0 minutes ago

🏄 California, Illinois, +1 more states – Remote

🏄 California – Remote 🌽 Illinois – Remote 🗽 New York – Remote

💵 $138.4k - $175k / year

⏰ Full Time

🔴 Lead

🤝 Client Partner

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DEPT®

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

🤖 Artificial Intelligence

📱 Media

🏢 Enterprise

Artificial Intelligence • Media • Enterprise

DEPT® is a global digital agency that blends marketing, creative services and technology to help major brands grow. It offers AI transformation, brand & media, commerce, customer experience, and tech & data services, and emphasizes data-driven approaches and AI-native capabilities. DEPT® works with enterprise clients across industries, runs Growth Invention sprints, and is B Corp certified and climate neutral.

📋 Description

• Work in partnership with senior clients to develop annual strategies • Hold recurring meetings with senior leadership on the client side focused on pushing their business forward, macro goals, industry trends/updates, and new opportunities to drive growth. • Ensure client satisfaction by regularly communicating with senior decision-makers • Be responsible for high client retention and growth • Be a point of escalation on their accounts and effectively solve issues that arise, whether internally or with clients • Lead new business pitches and proposals alongside leadership and growth team • Forecast, reconcile and monitor client revenue and profitability • Estimate, manage, monitor and reconcile client out-of-pocket funds • Possess a strong understanding of scope management inclusive of how to track and manage, escalate scope pacing issues • Manage client portfolio revenue, including updating relevant internal financial systems accurately and in a timely manner • Productize our services within a proposal and SOW • Author written SOWs, amendments, and other legal adjustments in partnership with contracts team as needed • Lead contract negotiations and oversee the implementation of commercial agreements • Proactively pursue cross-sell and upsell opportunities to drive innovation, strategy, and organic revenue growth • Ensure teams are operating effectively and efficiently towards clients goals while meeting financial revenue targets on accounts • Successfully work with all craft teams to effectively drive strategies and work that leads clients to the next level of their business • Lead, line-manage, motivate and inspire a team • Craft strategic responses to briefs and the ability to develop a POV on media, creative content, tech, and data • Draw conclusions and actionable insights from analysis • Ensure delivery of work is to the highest possible standard • Contribute to the creative process by sharing their ideas and experience • Be accountable for high employee retention and managing direct reports’ growth

🎯 Requirements

• 7+ years experience in roles servicing clients in an agency environment • Experience managing large client, social AORs and agency teams • Experience managing complex campaigns and retainers (experience in organic and paid social preferred) • Experience with campaign content production and budget management • Experience in leading a high-volume, multi service retainer(s) for brands/clients • Confident with both brand and conversion/direct-response campaigns • Strong delegation skills with the ability to coordinate activities between multiple projects without directly managing them • Strong client relationship management skills, including experience working directly with directors, VPs and C-level clients on strategy development • Advanced problem-solving skills

🏖️ Benefits

• Healthcare, Dental, and Vision coverage • 401k plan, plus matching • PTO • Paid Company Holidays • Parental Leave